Experienced Drain Cleaning

Company: Mr. Rooter Plumbing

Position Type: Full-Time, Sales & Service

Compensation: $75,000 to $150,000+ a year (Earning potential depends entirely on each employee's performance and ability) / 100% Commission-Based

About the Role

Mr. Rooter Plumbing is seeking an experienced Drain Cleaning & Plumbing Professional with at least 2 years of professional field experience to join our team. This position requires a skilled technical professional who can immediately run service calls, diagnose complex sewer and piping issues, and deliver top-tier workmanship.

Our in-house office team handles all scheduling, routing, and customer management, allowing you to focus entirely on what you do best: fixing problems and taking care of the customer.

Please Note: This position transitions to strictly commission-based after your initial onboarding. Top performers who excel at communicating value and securing jobs have an uncapped earning potential.

Paid Onboarding & Training

We recognize that every experienced professional brings a unique background to the table. Because of this:

• Flexible Onboarding Window: The duration of your training period is completely tailored to your individual skills and past field experience.
• Experience-Based Training Pay: Training pay starts at minimum wage, but is fully adjustable and highly competitive depending entirely on the depth of experience and value you bring to the team on day one.

Core Responsibilities

• Dispatch Response: Receive calls directly from the office dispatch team and promptly travel to jobs in the precise order assigned by management.
• Drain Cleaning & Diagnostics: Independently handle residential and commercial drain cleaning, clearing stubborn blockages efficiently.
• Camera Inspections: Utilize advanced sewer/drain camera equipment to accurately locate, inspect, and diagnose underground or hidden piping issues.
• Hydro Jetting Operations: Perform high-pressure hydro jetting procedures to thoroughly clear and maintain drain lines (experience preferred).
• Plumbing System Service: Address residential/commercial plumbing repairs and maintenance needs as discovered during inspections or requested by the client.
• Truck Care & Maintenance: Take full responsibility for your company vehicle by ensuring you maintain the truck and keep it completely clean, organized, and orderly at all times.
• Customer Consultations: Meet with homeowners daily to explain technical issues clearly, offer comprehensive options, and deliver customized solutions.
• System Compliance: Maintain high professional standards by following the established, proven Mr. Rooter customer service and payment collection processes.

Professionalism & Culture Expectations

• Communication Skills: Must possess strong reading and writing skills to properly process documentation, and be able to clearly and professionally explain technical situations verbally to customers.
• Punctuality & Reliability: Show up on time every day, ready to work and answer dispatched calls promptly.
• Coachability: Maintain an open mind, take direction well, and demonstrate a strong ability to learn new ways of doing things to match the Mr. Rooter standard.
• Team Player Mindset: Collaborate effectively with our office dispatchers, management, and fellow field technicians to keep daily operations running smoothly.

How We Measure Success

• Sales Performance & Close Rates: Consistently closing dispatched service calls and maintaining a high overall close rate by presenting professional options.
• Quality Workmanship: Getting the job done right the first time, maintaining zero-callback standards.
• Offering Solutions: Effectively educating customers so they can make fully informed decisions about their drain and plumbing needs.
• Customer Satisfaction: Consistently earning high scores on customer satisfaction surveys and Google reviews tied directly to your service calls.

Position Requirements

• Experience: Minimum of 2+ years of verified field experience in professional drain cleaning and plumbing service.
• Technical Skills: Proven proficiency with drain cleaning machines and camera inspection equipment is mandatory. Experience with hydro jetting and excavation is not mandatory , but is highly preferred and considered