IT Applications

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IT Applications & Infrastructure Manager

Full Time Regular Pleasantville, Pleasantville, NY, US

30+ days ago Requisition ID: 1193

Salary Range: $110,000.00 To $145,000.00 Annually

IT Applications & Infrastructure Manager

Company: ZWILLING J.A. Henckels

Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week)

Department: Information Technology

Reports To: IT Director (Head of IT)

Employment Type: Full-Time

Position Summary:

The IT Applications & Infrastructure Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission‑critical systems.

This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross‑functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject‑matter leadership, and operational support and continuity across multiple technology domains.

Key Responsibilities

Strategic and Operational Support

• Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
• Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
• May lead select high impact meetings, project reviews, or operational discussions when requested.

Cross‑Functional Technical Support & Collaboration

• Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
• Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
• Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.

Application Support & Specialized Systems Ownership

Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:

• Automation & Workflow: PowerAutomate, RVI
• Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
• Retail & POS Systems: MyPOS, Store Support tools, DC1
• Physical & Access Security Systems: Brivo, TotalConnect, QVR
• RFID & Printing: Zebra printers (including RFID workflows)
• Cloud Productivity: Dropbox and related integrations
• Legacy Technologies: Maintenance and operational support for DCI AS/400 applications

Infrastructure & Operational Support

• Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.