Data-Driven B2B Customer Service Leader

2 days ago

Vernon Hills, IL, United States Learning Resources Ltd Full-time $100,000 - $115,000

hand2mind in Vernon Hills, IL is seeking a Customer Service Manager to lead our Publisher Services group serving U.S. school markets.

The role focuses on optimizing order fulfillment, post-delivery case management, and a client-first culture. You will manage a team of order management and care specialists, work with cross-functional partners, and drive data-driven improvements using dashboards and knowledge databases.

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