Admissions Database Specialist

Join our team and help support the systems and processes that connect prospective students to their educational goals. The Admissions Database Specialist plays a critical role in maintaining accurate admissions data, supporting CRM operations, and ensuring efficient application processing. This position serves as a key liaison between admissions operations and CRM administration while providing exceptional service to students, staff, and campus partners.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

Position Summary

The Admissions Database Specialist supports admissions technology, data integrity, and application processing functions. This position collaborates with admissions staff, CRM administrators, and university stakeholders to ensure admissions systems and processes operate effectively and efficiently while maintaining compliance with university policies and procedures.

Key Responsibilities

CRM Support and Administration

• Support the day-to-day administration and maintenance of the CRM.
• Monitor system processes and data for proper function, accuracy, and integrity, and identify and communicate issues or discrepancies.
• Assist with routine CRM administration, including user configurations, licences, security roles, fields, record types, validation, campaigns, communications, applicant portals, and other system configurations.
• Provide technical support to CRM users, troubleshoot routine issues, and elevate complex or system-wide issues as appropriate.

Data Management

• Support CRM data imports, data cleanup, and data integrity procedures.
• Monitor incoming data, troubleshoot import and data quality issues, and communicate concerns to appropriate staff.
• Maintain working knowledge of how student data is collected, stored, and used across the CRM and related systems.
• Support accurate and consistent reporting of student activity throughout the enrollment lifecycle.

Cross-Functional Admissions Processing Support

• Serve as a point of coordination between CRM administration and admissions application processing teams.
• Develop and maintain a working knowledge of admissions application procedures, requirements, deadlines, and university policies to effectively communicate system, data, and workflow needs.
• Assist with identifying and resolving issues related to admissions processes, data management, and CRM functionality.
• Maintain cross-training in routine admissions processing functions to provide operational continuity and backup support.
• Process admissions applications and supporting documentation in accordance with established procedures and timelines.
• Update and maintain admissions records with a high degree of accuracy and attention to detail.
• Manage application files and records while ensuring compliance with university policies and record retention requirements.

Collaboration and Customer Service

• Provide backup support to the Admissions Database Coordinator as assigned.
• Collaborate with university departments, University of Alaska CRM administrators, and other stakeholders to support effective CRM utilization, accurate student data management, and continuous process improvements.
• Participate in meetings, committees, and workgroups related to admissions operations, CRM systems, and student services.
• Deliver customer service consistent with Enrollment Management and Student Affairs Quality Service Standards.
• Demonstrate professionalism, respect, empathy, and a commitment to serving students, faculty, staff, and external stakeholders.
• Foster positive working relationships and contribute to a collaborative team environment.

Desired Qualifications

• Experience working with databases, CRM systems, student information systems, or related enterprise applications.
• Strong attention to detail and commitment to data accuracy.
• Ability to interpret policies, procedures, and technical requirements.
• Excellent organizational, communication, and problem-solving skills.