SMB Customer Success

4 days ago

Santa Clara, CA, United States HackerRank Full-time $100,000 - $125,000

HackerRank seeks a Customer Account Manager to deliver a strong customer experience for a portfolio of SMB customers, focusing on adoption, renewals, and a positive lifecycle with HackerRank. You’ll build foundational skills in renewals, relationship management, and account operations.

You will collaborate with teammates, follow playbooks to support retention, and identify straightforward expansion opportunities while guiding customers from onboarding to renewal with a proactive,

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