Field Service Manager

Field Service Manager - Lab & Biomedical Research (LAB & BMR)

Employer
SteelcoBelimed Inc.
Location
Charleston, SC
Atlanta, GA
Charlotte, NC
Washington, DC
Baltimore, MD
Philadelphia, PA
Nashville, TN
Memphis, TN
Detroit, MI
Indianapolis, IN
Orlando, FL
Miami, FL
Newark, NJ
Hartford, CT
Providence, RI
Albany, NY
New York, NY
Boston, MA
Chicago, IL
Dallas, TX
St. Louis, MO
Minneapolis, MN
New Orleans, LA
Department
Service
Type of work
Full-time
Type of contract
Unlimited
Compensation
$85k-$115k + bonus

SteelcoBelimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers’ ever-changing requirements.
We believe that winning teams are the key to our success. In SteelcoBelimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society.

Job tasks

As the Field Service Manager for Laboratory and Biomedical Research you will oversee and optimize service operations of the LAB & BMR business segment, ensuring operational excellence, customer satisfaction, financial growth and compliance with the group’s global service standards. You will drive continuous improvement while fostering collaboration between Sales, Service, and Project Management teams. You will possess in-depth knowledge of laboratory, biomedical research, and vivarium practices, ensuring that products and services meet industry-specific requirements and compliance standards.

Residency requirement: Near a major airport within the Eastern or Central US

Travel: Up to 50% overnight travel

• Develop and grow a service and support structure for the Lab & BMR business segment aligned with global group standards and local processes.
• Establish a scalable business model for lab equipment service operations.
• Develop and execute a strategic vision for service operations, aligning with corporate objectives to enhance customer satisfaction and market positioning.
• Oversee financial performance of Lab & BMR service unit, revenue growth, and cost control, ensuring business profitability.
• Lead Lab & BMR field service team, providing mentorship, training, and development opportunities to foster a high-performance culture.
• Collaborate closely with the Sales and Project Management teams to drive capital equipment, service contracts, and after-market services sales.
• Collaborate with the service management team for healthcare equipment to ensure operational consistency and leverage synergies between the healthcare service organization to strengthen service capabilities.
• Optimize service processes to improve first-time fix rates and overall profitability.
• Develop and implement training guidelines for the field service team to enhance technical competency.
• Act as a key liaison between the service organization and the technical product line management team at the factory for projects, product improvements, and new product development.
• Oversee Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) and participate in the implementation of equipment, ensuring alignment with customer needs and industry regulations.
• Drive the development of a market-leading service organization for LAB and BMR equipment.

Your profile

• Bachelor's degree in Business, Engineering, or a related field, or equivalent work experience.
• Minimum 5 years of experience in a leadership role within service operations, field service management, or a related discipline.
• Experience working with autoclaves, washers, or sterilization equipment.
• Understanding of regulatory and compliance requirements in biomedical rese