Internal Customer Success Manager
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We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent.
You will be paid in USD (bi-monthly: every 15th and 30th).
Benefits and Working Conditions
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
Client Relationship Management
- Run regular check-ins across every active account and spot problems with a placed contractor before the client does
- Own the quality of every candidate that goes in front of a client
Qualifications
- Relevant experience in customer success, account management, staffing, or recruiting
- Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated is required. Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.
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