Paramedic Operations Lead

$30/Hr. - $33.50/Hr. (DOE & Stipends will be added)

(Back Half Shift 930-2130)

We respond to approximately 55,000 calls each year, and the majority of our responses are 911 calls with the City of Aurora. Our partners with Aurora Fire Rescue ride in on approximately 25% of our 911 transports.

Join the team that outperforms both State of Colorado and U.S. averages on cardiac arrest resuscitation. With our partners, Falck continues to lead in neurologic survivability of patients who have a cardiac arrest event. We hope to continue this trend as we strive for excellence in our application of evidence-based medicine.

We are one of six ambulance services in Colorado accredited by the Commission on Accreditation of Ambulance Services (CAAS).

We provide monthly paid CEs, a 6% 401 (k) match, robust medical/dental/vision plans, and free access to an online learning platform.

Position Summary:

The primary responsibility of the Operations Lead is to respond to emergency and non-emergency requests, provide advanced and basic life support as needed, and transport sick or injured persons to the appropriate medical facility. While reporting to the on duty Operations Supervisor, provide support and oversight of line staff and ensure proper planning and execution of all daily operational tasks.

Essential Functions:

• Providing quality patient care using advanced and basic life support skills, EMS protocols, and transport orders.
• Safe lifting, transferring and maneuvering of patients in and out of ambulances, facilities, residences and other locations.
• Operating the emergency vehicle in a safe manner at all times.
• Presenting himself/herself in a professional manner and displaying a good public image for the employee and Falck Rocky Mountain in accordance with company policy.
• Adhering to the policies and procedures of Falck Rocky Mountain, including the Falck Rocky Mountain Policy and Procedure Manual and local EMS protocols.
• Completing appropriate documentation in accordance with company policies and procedures.
• Completing all daily assignments proficiently, punctually and in accordance with the directives of the Operations Supervisor, General Manager and other management team members.
• Responding to instructions from dispatch center and driving specially equipped emergency vehicles to specified locations.
• Providing an environment and equipment conducive to safety for patients, family members, visitors, and employees, and in compliance with set precautions and approved standards. Assessing risks to patient safety.
• Promotes and encourages full compliance with all policies and procedures including documentation and billing procedures.
• Controls budgeted and unbudgeted overtime.
• Councils and coaches new and existing employees during the disciplinary process to ensure that the employee is educated and understanding of our expectations.
• Documents all counseling, coaching and disciplinary action.
• Maintaining vehicles and stations in a clean and presentable manner at all times. The employee shall strive to exceed Falck Rocky Mountain’s expectations for cleanliness of the vehicles and stations.
• Maintaining communications equipment, medical equipment and supplies in accordance with applicable standards.
• Communicating effectively with patients, family members, medical personnel, Falck team members, and the general public in verbal and written form.
• Maintaining strict confidentiality of patient information, department operations, and proprietary information obtained during the course of employment with Falck Rocky Mountain. Due to the extremely sensitive nature of this position, this duty of strict confidentiality extends beyond the term of employment.
• Represent the Company by being courteous, professional, and a patient advocate.
• Address and communicate internal and external customer service kudos, issues, complaints and conflicts.
• Provide guidance to employees responding to difficult, unusual, and complex situations/calls.
• Handle minor employee issues and questions as needed and act as a liaison to management for employees.
• Perform and document investigations of employee misconduct.
• Inspect employee paperwork (EPCRs) and assist with scheduling issues as needed.
• Inspect vehicles and equipment and ensure all policies and p