Help Desk Lead: Enterprise ITSM

3 weeks ago

Montgomery, AL, United States BlueWater Federal Solutions, Inc. Full-time $90,000 - $120,000

Bluewater Federal is seeking a Help Desk Lead to support the USAF at Maxwell AFB, overseeing Level I–III help desk operations for the BMx systems and coordinating across teams to ensure rapid incident resolution.

Candidates must have 7+ years in Help Desk management and hold an active Secret clearance; ITIL Foundation and Security+ are preferred. Responsibilities include governance, reporting, and surge-event continuity planning.

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