Senior Cloud Contact Center Tech Manager

2 days ago

Brooklyn, OH, United States KeyBank Full-time $96,000 - $181,000

KeyBank in Brooklyn, OH is seeking a Business Technology Manager for the Contact Center. You will lead the development of the cloud-based contact center platform, working with Google Contact Center AI, UJET, NICE, and Pindrop, to deliver scalable services.

You will manage a medium-size team, coordinate with Product Owners and Scrum Masters, mentor staff, design system architecture, and ensure alignment with enterprise architecture while improving performance and reliability.

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