Senior Product Manager- Messaging Solutions

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Team Overview

The Senior Product Manager, Messaging Solutions will lead customer-facing product work across enterprise messaging services, translating customer needs and technical requirements into scalable offerings. This role will partner across engineering, legal, finance, and other internal teams to guide products through technical and business reviews, support customer demonstrations, and strengthen messaging capabilities.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Define and manage product vision, strategy, and roadmap aligned to business objectives.
• Gather customer, market, and stakeholder requirements and translate them into product priorities.
• Partner with Engineering and Data Science teams to deliver scalable, data-driven product capabilities.
• Evaluate market trends, competitive offerings, customer needs, and regulatory requirements.
• Develop business cases and prioritize investments that drive customer value and commercial growth.
• Monitor product performance and customer adoption metrics to identify opportunities for optimization.
• Lead cross-functional initiatives involving technology, operations, commercial, and customer-facing teams.
• Support product launches, customer engagements, strategic partnerships, and go-to-market activities.
• Champion innovation in AI, analytics, automation, trust, and communications technologies.

Required Knowledge and Experiences

• Bachelor's degree in Business, Engineering, Computer Science, Telecommunications, or a related field.
• 5+ years of Product Management experience delivering technology products from concept through launch.
• Demonstrated success building SaaS, communications, data, analytics, cybersecurity, fraud prevention, or enterprise software products.
• Experience developing product roadmaps, defining requirements, and working within Agile development environments.
• Strong analytical and strategic thinking capabilities with a data-driven approach to decision-making.
• Excellent communication and stakeholder management skills, including executive-level presentations.
• Ability to influence across cross-functional teams and manage competing priorities.
• Experience with messaging platforms, communications technologies, telecommunications, customer engagement solutions, fraud prevention, AI/ML technologies, or related domains is preferred.

Benefits that support every part of your life:

For Your Health:

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection:

• We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family:

• Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future:

• Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, andoptionallongterm care insuranceto plan confidently.

For You:

• Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness:

• Access24/7