IT Systems Engineer

The IT Systems Engineer (MSP) is a pivotal technical role specializing in the design, deployment, and maintenance of IT infrastructure and solutions for a variety of business clients. As an integral member of a managed service provider (MSP) team in Phoenix, AZ, the IT Systems Engineer (MSP) will leverage advanced technical expertise to deliver tailored IT solutions that align with each client’s unique business goals. This full-time opportunity is ideal for professionals who thrive in dynamic environments, possess strong interpersonal communication skills, and have a passion for optimizing technology to drive business efficiency.

The IT Systems Engineer (MSP) works closely with both internal teams and external stakeholders, including sales, technical staff, and end users. The primary focus is on implementing, configuring, and supporting network infrastructure, cloud services, and advanced system architectures. The engineer will also play a crucial role in pre-sales and post-sales support, translating business requirements into technical solutions and ensuring successful project delivery. The role requires a comprehensive understanding of modern networking, server management, cybersecurity, and client relationship management within an MSP context.

In Phoenix, AZ, the IT sector continues to grow, offering a collaborative and innovative environment. Working as an IT Systems Engineer (MSP) in this region provides exposure to a wide range of industries and technical challenges, fostering professional growth and ongoing learning opportunities.

IT Systems Engineer (MSP) - Summary

• Serve as a technical expert in designing, deploying, and maintaining IT infrastructure for business clients.
• Collaborate with sales and technical teams to deliver comprehensive pre-sales and post-sales support, ensuring that proposed solutions address client needs.
• Support clients throughout the project lifecycle, from discovery and assessment to implementation and ongoing maintenance.
• Work in a full-time capacity as part of a dedicated MSP team in Phoenix, AZ, providing technical leadership and support in a fast-paced environment.

Duties & Responsibilities

• Engage in pre-sales activities such as discovery meetings, site visits, and technical presentations to understand and define client requirements.
• Develop and implement solutions involving Windows Server, Active Directory, and Microsoft Exchange, ensuring reliable and secure system performance.
• Design and manage Local Area Networks (LAN), including optimizing and maintaining both network hardware and software components.
• Implement and monitor network security protocols and best practices to protect client data and systems.
• Build and deploy file servers, cloud computing solutions, and support seamless integration with client business operations.
• Configure and manage VOIP and telephone solutions to enhance business communications.
• Monitor alert systems, analyze event logs, and perform troubleshooting to resolve complex network infrastructure issues efficiently.
• Manage escalated service requests requiring advanced technical response and problem‑solving skills.
• Facilitate new user onboarding, including system setup and access management, to ensure a smooth transition for clients.
• Utilize RMM (remote monitoring and management) tools such as Kaseya or Connectwise, and PSA (professional services automation) ticketing systems like Autotask or Connectwise for efficient service delivery.
• Prepare technical proposals and documentation for solution implementation, supporting both project management and client communication.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications in a full-time role.
• Opportunities for career advancement and professional development through ongoing technical training and challenging projects.
• Supportive and collaborative work environment focused on innovation and client satisfaction.

Qualifications & Requirements

• Minimum of 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory in an MSP environment.
• At least 3 years of experience in a client‑facing role, such as sales engineering or technical consulting.
• Proven track record of providing exceptional verbal and written communication, with the ability to engage with