Manager - Cloud Management Services

US - Remote

Full time

JR3827

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Cloud Management Services (Practice) Manager is responsible for leading, scaling, and maturing SHI’s Broadcom VMware Cloud Foundation (VCF) Cloud Management services practice. This role owns technical direction, delivery excellence, and people leadership across VCF Automation and Operations services using VMware by Broadcom’s Software-Defined Data Center (SDDC) solutions. The Services Manager partners closely with sales, solution architects, and delivery leadership to ensure the practice delivers high impact, secure, and scalable outcomes for enterprise, corporate and commercial clients using VMware by Broadcom technologies.

This role manages and mentors Solutions Architects, Consultants and Engineers and is responsible for building, sustaining and growing SHI’s service delivery capability around VMware by Broadcom technologies

Role Description

• Lead the day-to-day operations of the VCF Cloud Management services practice, ensuring consistent, high-quality delivery across all engagements.

• Define and evolve the technical and delivery standards for Broadcom VCF Cloud Management services, including VCF Automation and VCF Operations (Logs and Networks) solutions.

• Manage, mentor, and develop Solutions Architects, Consultants, and Engineers across Cloud Foundation domains, fostering a culture of technical excellence, accountability, and continuous learning.

• Own practice capability development across Broadcom VCF services, including VCF 9.x, vSAN, SDDC Manager, and vSphere 9.

• Partner with sales and solution architecture teams to shape offerings, support presales efforts, and ensure delivery readiness for complex Broadcom VCF services engagements.

• Monitor delivery performance, utilization, and quality metrics to identify improvement opportunities and drive overall practice health.

• Lead the creation and maintenance of reusable architectures, delivery frameworks, templates, and accelerators across the VCF services practice.

• Serve as an escalation point for complex client challenges related to Broadcom VCF solutions.

• Build strong relationships with key clients and stakeholders, serving as a trusted advisor for Broadcom VCF strategy and execution.

Behaviors and Competencies

• Leadership – Leads teams through ambiguity, sets clear technical and delivery direction, and drives accountability.

• Strategic Thinking – Anticipates platform and market shifts and aligns practice strategy with long-term business goals.

• Customer-Centric Mindset – Ensures services and solutions deliver measurable client outcomes and long-term value.

• Collaboration – Works effectively across sales, architecture, delivery, and partner teams to achieve shared outcomes.

• Continuous Improvement – Identifies opportunities to improve delivery quality, efficiency, and scalability across the practice.

• Communication – Communicates complex technical concepts clearly to both technical and executive audiences.

Skill Level Requirements

• Expert understanding of Broadcom services engagements and delivery methodologies.