Housing Supervisor – Housing Choice Voucher Program
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Help a team deliver housing services with care, clarity, and accountability.
hrEdge Consulting is recruiting on behalf of AMA Consulting Group for a Housing Supervisor at the Chicago Housing Authority’s West Office. This opportunity is ideal for an experienced affordable housing leader who enjoys coaching staff, solving problems, and helping participants and landlords navigate the Housing Choice Voucher program.
You’ll oversee daily office operations, support staff performance, and resolve customer concerns. Your leadership will help keep cases moving, improve service delivery, and create a welcoming, professional environment for the people who rely on these services.
Position details
Location: Onsite at Chicago Housing Authority, West Office
Salary: $53,000–$58,500 annually
Employment: Full-time, salaried, exempt
Reports to: Project Manager
Target start date: November 9, 2026
Travel: Up to 10%, depending on project needs
What you’ll do
Lead the customer experience
Serve as AMA’s primary onsite contact for program participants, landlords, and visitors.
Provide clear, respectful guidance on program processes.
Resolve escalated concerns with empathy, sound judgment, and strong de-escalation skills.
Track customer issues through timely follow-up and resolution.
Keep office operations moving
Oversee daily office activity, customer flow, work queues, and deadlines.
Identify and address bottlenecks that delay service or case completion.
Maintain an organized, customer-friendly office and consistent documentation practices.
Coordinate with leadership and client representatives on service needs, operational challenges, and emerging risks.
Coach and support your team
Provide day-to-day guidance, training, and mentoring.
Manage workloads, monitor performance, and support timely, accurate work.
Oversee timecards, data integrity, and quality control.
Recognize contributions and build a positive, accountable team environment.
Maintain program quality
Support compliance with HCV regulations, applicable policies, and internal standards.
Review documentation and data for accuracy and completeness.
Document escalations and operational concerns clearly and promptly.
Requirements
What you’ll bring
Required
At least one year of Housing Choice Voucher Program experience.
At least three years of supervisory experience in affordable housing.
Strong knowledge of affordable housing regulations and tenant/landlord requirements.
Experience managing customer concerns, competing priorities, and deadlines.
Strong communication, conflict resolution, and staff coaching skills.
Proficiency with Microsoft Office and housing program software.
The ability to work onsite in a busy, customer-facing environment.
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