Quality Support Operator

4 weeks ago

Cary, United States Rose International Full time

Date Posted: 03/27/2024

Hiring Organization: Rose International

Position Number: 461227

Job Title: Quality Support Operator

Job Location: Cary, NC, USA, 27511

Work Model: Onsite

Shift: 8:00 AM - 5:00 PM

Employment Type: Temp to Hire

Estimated Duration (In months) : 13

Min Hourly Rate ($): 23.48

Max Hourly Rate ($): 23.48

Must Have Skills/Attributes: MS Excel, MS Word, SAP


Job Description


Only those lawfully authorized to work in the designated country associated with the position will be considered.


Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.


Description:

• Knowledge of SAP a plus but not required

• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

• Strong communication skills needed, both verbal and written


Required skills to have for the success of this role.

• Bachelor's degree or equivalent experience required


This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Quality Support Operator, you will be responsible for:

• Manage internal Customer Service projects to be conducted in time, quality, and cost.

• This position is responsible for facilitating the timely completion of FDA Regulated Updates

• Simultaneously manages multiple Update revisions/projects at any given time.

• Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting

• Organizes, prepares, mails and tracks FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.

• Ensures proper customer signatures are obtained via electronic tracking and reporting.

• Identifies and executes project's implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.

• Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.

• Manages project milestones to ensure on time completion and identify, with anticipation, actions required to keep them on track.

• Provides status updates and escalations to various levels of management when compliance and on time completion are at risk.

• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.

• Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.

• Ensures labor and travel reimbursements are achieved by monitoring and tracking on time completion.

• This position may suit you best if you are familiar with what is below, and would like to do develop your career with Client

• Able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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