Contact Center Operator PRN

2 weeks ago

Marquette, United States UP Health System - Marquette Full time

Contact Center Operator PRN, Contact Center - .0V Responsible for supporting business by operating switchboard and connecting callers to the appropriate person. Monitors alarm systems in order to ensure that secure conditions are maintained. Operate communication systems (IE: phone, switchboard, radios, public address, beepers) efficiently adhering to hospital and departmental policies to include maintaining tele-directory. Coordinates, repairs, and loans of beepers as needed Maintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes, and follows through codes and call groups for notifications from multiple sources. Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window Understands and monitors building alarm systems to ensure that secure conditions are maintained. Able to reset and inform appropriate personnel of alarms, troubles, or irregularities. Monitors security cameras and operates related equipment. Displays good phone etiquette and excellent customer service skills while answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Minimum Education: High school diploma or equivalent Years of relevant experience may be substituted for required education. Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Minimum Work Experience: 1 year call-center or hospital experience (Preferred) Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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