Cisco Telecommunications Engineer

4 weeks ago


Tampa, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING


This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available The details are below.


Cisco Telecommunications Engineer
Duration- 18 months
Location- Tampa, FL
Onsite- 4- 5 days per week



Job Order #:234953


Requirements:



• CISCO CUCM required.
• contact center experience.
• call routing experience.
Responsibilities:



• Defining Configuration Specifications and Business Analysis Requirements:

• Collaborate with stakeholders to understand collaboration technology needs.
• Define configuration specifications collaboration systems.
• Gather business analysis requirements to align solutions with organizational goals.

• System Management and Optimization:

• Configuration, maintenance, and optimization of collaboration systems.
• Plan and execute MAC requests related to collaboration systems.

• Quality Assurance:

• Perform quality assurance checks on collaboration systems and processes.
• Ensure collaboration systems meet performance standards and user expectations.

• Technical Troubleshooting:

• Investigate, troubleshoot and remediate collaboration systems issues.
• Provide recommendations to the team for improvements.

• Contractor Management:

• Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
• Ensure timely project execution and adherence to quality standards.

• System Experience:

• Cisco CUCM VoIP System
• Cisco PCCE (Contact Center System)
• Cisco Cube
• Cisco Video Conference systems Managed via Control Hub
• Microsoft Teams meetings

Responsibilities:



• Proven experience in managing Cisco collaboration and Contact Center technologies.
• Strong troubleshooting skills and ability to handle complex issues.
• Dial plan and call flow/routing management
• Project management experience for successful system implementations.
• Vendor management experience.
• Excellent communication and collaboration skills.
Associate/Intermediate level:



• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
• SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
• Certification | BICSI - Installer & Technician, DCDC
• Professional/Expert/Advanced level:
• Microsoft 365 Certified: Teams Voice Engineer Expert
• SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)
• Certification | BICSI – RTPM, RCDD
• CCNP Collaboration - Training & Certifications - Cisco
• CCIE Collaboration Certification and Training - Training & Certifications - Cisco



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