Dedicated Customer Service Rep

3 weeks ago


Des Moines, United States TMC Transportation Full time

PRIMARY FUNCTION

The primary function of a Dedicated Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

  • Develop and maintain relationships with Dedicated customers
  • Ensure driver and company productivity goals are being met
  • Review a list of incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
  • Ability to maintain assigned territory of customers
  • Maintain and log pre-booked freight that cannot be immediately assigned
  • Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
  • Research and resolve customer inquiries and problem
  • Effectively communicate with customers, sales, fleet managers, and other internal personnel
  • Participate in total quality management and process improvement teams
  • Utilize web-based technology to gather and track operation data
  • Enter customer data and shipping instructions into a computer database


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