Full Time Branch Associate

3 weeks ago

Kyle, United States Greater Texas Credit Union Full time

Job Description
What's in it for you as a Branch Associate:

Training and ongoing coaching to learn and develop highly desired skills.
A place where you can help members and teammates in meaningful ways.
Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume
All the coffee your heart desires.
Halfway decent potlucks.

The Basics of a Branch Associate role:

Weekly schedules will be set between the hours of 8:45-5:15p M-F
Rotating Saturdays at our Austin-Lamar branch. Hours from 8:45-1:30p.
Assisting other branches as needed.

What you'll do as a Branch Associate:

In the Branch Associate role, you will serve members in a hybrid capacity conducting both Teller and New Accounts related transactions. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

See below for more info:

Create a Top-Tier experience for members in branch, drive thru and over the phone.
Engage members on financial products and services using a needs-based approach.
Open new accounts and products including savings, checking, debit cards, money market, CDs, and select loan products for consumer members.
Problem-solve member issues of a basic nature through various communication channels including in-branch, phone, email, etc.
Actively participate in volunteer events through our Greater Good program.


Qualifications
Must Haves for the Branch Associate Role:

Minimum of 1 year in a face to face customer service role.
High willingness to learn and be a self-starter.
Outgoing, personable, and a team player.
Great communication skills.
Detail oriented.
HS Diploma or GED.

Nice to Haves for the Branch Associate Role:

Cross-selling experience.
6 months of cash handling.
Bilingual in Spanish and English.


Additional Information
All your information will be kept confidential according to EEO guidelines.

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