Marketing Representative-PT

4 weeks ago

Atlantic City, United States Bally's Corporation Full time
Description

  • Consistently delivers exceptional customer experiences through deliberate demonstrations of exemplary service behaviors, fostering an environment of warmth and positivity. Radiates infectious enthusiasm, celebrates customer successes, and cultivates enduring connections.

  • Eager to serve, well-informed, and proactive in addressing needs with expediency and precision. Skillfully resolves service hiccups and proactively promotes loyalty programs, ensuring a memorable farewell and heartfelt appreciation for each guest's visit.

  • Empathetically listens to customer concerns, adapts to individual preferences, and exceeds expectations with personalized solutions. Continuously seeks opportunities to enhance the customer experience and elevate service standards.

    Accurately creates new customer accounts and updates existing ones as needed. Builds strong customer relationships to drive sign-ups and email captures.

  • Ensures initial contact is courteous, informative, and thorough.

  • Collects information with a friendly and positive demeanor to grow the Bally's Rewards database securely. Provides accurate information about the program, property, and entertainment options.

  • Reviews player ratings and issues complementary per policy. Manages promotional data, batches control tickets, and assists with event coordination.

  • Greets customers, provides information, and represents the company with professionalism.

Other duties as assigned.

Qualifications
Experience* Three years' experience in promotions, production or public relations. (preferred)
Licenses & CertificationsNJ Casino EE Registration (preferred)



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