Medical Admin Front and Back Office

Luke's are our most valuable asset and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Responsible for all aspects of the daily operations and strategic direction within the St. Luke’s Physician Group Medical Office Building. Oversees all day-to-day activities, giving direction to both clinical and support staff of the Medical Office Building. Responsible for efficient operation of the front and back-office processes, including staff, physician, and patient scheduling, billing/coding and medical records. Ensures appropriate office policy and procedures are in place, completes activity and financial reports. Together with physician(s) and in partnership with the Service Line Administrators, responsible for the successful operation of the Medical Office Building.
Luke’s Physician Group Medical Office Building 
~ Maintain centralized registration across multiple practices within Medical Office Building 
~ Design and implement business plan for the Medical Office Building in conjunction with leadership and physician(s).
~ Provide daily clinical and clerical support for primary and specialty patients and staff
~ Responsible for personnel administration including recruitment, payroll oversight and approval, grievance resolution and evaluations in conjunction with Human Resources. As appropriate, seeks input from physicians and staff.
~ Maintain schedules and regularly meet with office staff and physicians 
~ Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices. 
~ Luke's Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice.
~ Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., to enable seamless operations and optimal patient/employee experiences (e.g., Oversees all aspects of billing and financial management in the Medical Office Building. 
~ Coordinate billing functions through Physician Billing to optimize reimbursement.
~ Coordinate staff and physician education as required to maintain optimal procedure coding.
~ Within guidelines established, approve invoices and major purchases: purchase furnishings and medical equipment for offices. 
~ Responsible for facility management of all owned facilities. Act as liaison with landlord for leased facilities.
~ Work with physicians as necessary in scheduling practice hours for efficient office operation.
~ Luke’s Physician Group administration, physicians and staff develop and implement short- and long-range goals and marketing strategies for practices and St. Review financial reports monthly. Complete monthly reporting on statistical data relevant to service lines in the Medical Office Building to be shared with Hospital and SLPG Leadership. 
~ Coordinate and facilitate routine service line planning meetings with SLPG and Hospital Entity to ensure consistent regional growth of assigned areas.
~ Complete Clinical and Clerical Staff performance reviews and provide feedback to colleagues
~ Carry out the above responsibilities in such a way as to promote a positive, supportive and creative culture within St. Luke’s Hospital and Health Network.
~ Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
~ Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
~ Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
~ Demonstrates Performance Improvement in the following areas as appropriate: Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
~ Complies with Network and departmental policies regarding attendance and dress code.:
~ Provide consulting management services to facilitate network development.
~ Read current journals to stay abreast of trends in office management.
~ Frequently uses fingers for typing, data entry, etc. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

Bachelor's Degree in Health or Business Administration required. 
TRAINING AND EXPERIENCE:
Three to five years of office management experience including one year in Health Care Organization. 
Medical practice management experience in across key areas: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.
Strong direct performance management, tact, and financial acumen required.
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.

Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application.