Contact Center Agent I

2 weeks ago

Norwich, United States NBT Bank Full time

Pay Range: $16.00 - $21.14

The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.

The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.

Education and Experience:

+ High School Diploma or GED required

+ Associates Degree preferred

+ Customer service experience preferred

Skills and Abilities:

+ Strong Communication skills, both written and verbal

+ Great active listening skills

+ A patient, empathic attitude

+ A passion to support Customers

+ Ability to work and learn in fast paced environment

+ Ability to work quickly and accurately

+ Ability to multitask

+ Computer Literacy

+ Basic Trouble shooting skills

Unique Job Characteristics and Requirements:

+ Must be able to work flexible hours

+ Requires Saturday hours

Tasks Performed:

+ 55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals.

+ 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.

+ 10% C omplete account, product maintenance as well as complete monetary customer transactions. .

+ 10% Ensures that all security measures, policy and procedures are adhered to.

+ 5% Other duties as assigned.

Physical Requirements:

+ Communicate effectively with internal and/or external customers

+ Stationary 75% of time or greater

+ Move Objects to Maximum 10 lbs

  • Director, Medical Oncology

    Found in: beBee jobs US - 2 weeks ago

    Norwich, Connecticut, United States Hartford HealthCare Medical Group Full time

    Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Director, Medical Oncology - East RegionHartford HealthCare (HHC), the most comprehensive integrated healthcare system in Connecticut, seeks a Medical Oncologist with demonstrated leadership experience to serve as Medical Director and lead the Cancer Institute's programs in our...

  • Primary Care Physician

    Found in: beBee jobs US - 2 weeks ago

    Norwich, Connecticut, United States Yale New Haven Health-Northeast Medical Group Full time

    OverviewPrimary Care Physician, Family or Internal Medicine, Norwich, Connecticut Yale New Haven Health, the largest and most comprehensive healthcare system in Connecticut, is inviting internal medicine-trained physicians to join an expanding established primary care practices.Yale New Haven Health includes Yale New Haven, Bridgeport, Greenwich, Lawrence +...

  • Advanced Practice Registered Nurse

    Found in: Lensa US P 2 C2 - 3 minutes ago

    Norwich, United States OneOncology Full time

    Eastern Connecticut Hematology & Oncology Advanced Practice Registered Nurse Opportunity Norwich: CT Outpatient Opportunity Full-TimeAbout the Practice and their MissionEastern Connecticut Hematology & Oncology (ECHO) is seeking a Board-Certified Advanced Practice Registered Nurse to join our extensive, well-established, physician-led, and managed group...

  • Patient Financial Advocate Non Exempt

    2 weeks ago

    Norwich, United States United Health Services Full time

    Patient Financial Advocate Non Exempt, UHS Chenango Memorial Hospital United Health Services is seeking a Patient Financial Advocate Non Exempt to join our Revenue Cycle Self Pay department at UHS Chenango Memorial Hospital in Norwich, NY. This position is benefits eligible. Shift Day Hours per week: 40 Salary range: $18.56 - $26.92 per hour, depending on...

  • Hospitalist MD/DO

    Found in: beBee jobs US - 3 weeks ago

    Norwich, Connecticut, United States Hartford HealthCare Medical Group Full time

    Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Hospital Medicine Physician Family Medicine or Internal Medicine PhysiciansHartford HealthCare is a fully integrated health system includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community...

  • Professional Counselor

    Found in: Talent US 2 C2 - 5 days ago

    Norwich, United States State of Connecticut Full time

    Introduction Are you a Licensed Professional Counselorlooking for an opportunity to make a difference in the public sector? If so, read below and apply today! ABOUT US: The, Department of Mental Health and Addiction Services () is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health...

  • Nocturnist - MD/DO

    Found in: Jooble US O C2 - 3 weeks ago

    Norwich, CT, United States Hartford HealthCare Medical Group Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 3 Shift Details: Nocturnist Nocturnist Family Medicine or Internal Medicine Physicians is a fully integrated health system includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, three...

  • OUTPATIENT PEDIATRICIAN NEEDED IN NORWICH, CONNECTICUT

    Found in: Careerbuilder One Red US C2 - 2 hours ago

    Norwich, CT, United States CompHealth Full time

    Posted 8 days ago$200k - $240k/yr Your compensation offer will be calculated according to your experience, qualifications, and the complexity of the role. Shift length, call, and overtime may positively impact compensation. Please reach out to your consultant for more information.PermanentNorwich, ConnecticutQuick Facts Join a team of physicians in an...

  • PHYSICIAN / MEDICAL ONCOLOGY NORWICH

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Norwich, CT 06360, USA, United States Hartford HealthCare Full time

    *Medical Oncologist MD/DO* Hartford HealthCare (HHC), the most comprehensive integrated healthcare system in Connecticut, invites Hematology and Medical Oncology physicians to practice alongside nationally respected colleagues in a progressive, physician led environment. Positions are available in general hematology-oncology practice as well sub-specialty...

  • PRIMARY CARE PHYSICIAN

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Norwich, CT 06360, USA, United States Yale-New Haven Health Full time

    OverviewPrimary Care Physician, Family or Internal Medicine, Norwich, ConnecticutYale New Haven Health, the largest and most comprehensive healthcare system in Connecticut, is inviting internal medicine-trained physicians to join an expanding established primary care practices.Yale New Haven Health includes Yale New Haven, Bridgeport, Greenwich, Lawrence +...

  • DIRECTOR, MEDICAL ONCOLOGY

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Norwich, CT 06360, USA, United States Hartford HealthCare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Director, Medical Oncology - East Region Hartford HealthCare (HHC), the most comprehensive integrated healthcare system in Connecticut, seeks a Medical Oncologist with demonstrated leadership experience to serve as Medical Director and lead the Cancer Institute's...

  • ADVANCED PRACTICE REGISTERED NURSE

    Found in: Careerbuilder One Red US C2 - 3 weeks ago

    Norwich, CT 06360, USA, United States oneOncology Full time

    Eastern Connecticut Hematology & OncologyAdvanced Practice Registered Nurse OpportunityNorwich: CTOutpatient OpportunityFull-TimeAbout the Practice and their MissionEastern Connecticut Hematology & Oncology (ECHO) is seeking a Board-Certified Advanced Practice Registered Nurse to join our extensive, well-established, physician-led, and managed group practice...