Independent Verification Lead

2 weeks ago

Wilmington, United States JP Morgan Chase & Co. Full time
Job Description

Digital Accessibility Team is seeking an experienced and highly skilled Independent Verification Lead Tester to join our team. In this role, you will be responsible for leading and coordinating the independent verification and testing activities for our site and apps, ensuring the delivery of high-quality inclusive solutions. Seeking for a candidate with good background in accessibility testing, excellent leadership skills, building out programs from the ground up, and excellent interpersonal skills.

As an Independent Verification Lead in the Digital Accessibility Team, you will be at the forefront of ensuring the delivery of high-quality inclusive solutions. You will lead and coordinate the independent verification and testing activities for our site and apps. This role provides an opportunity to leverage your leadership skills, your expertise in accessibility testing, and your ability to build programs from the ground up. You will also have the chance to collaborate with various stakeholders, mentor a team, and contribute to the continuous improvement of our processes.

Job Responsibilities:
  • Lead and manage the independent verification and testing (IVT) processes across multiple products.
  • Collaborate with product and delivery managers and other stakeholders to recommend a clear understanding of requirements and quality expectations.
  • Develop detailed test plans based on product specifications and requirements.
  • Execute test cases, track and report on test results, and manage defect oversight.
  • Develop and implement test strategies, test plans, and test cases to improve comprehensive testing coverage. Define and manage project scope and objectives against project schedule and work plan.
  • Provide guidance and mentorship to the IVT (independent verification and testing) team. Quality Assurance: Establish and enforce quality assurance standards and new ideas.
  • Explore opportunities for test automation where applicable.
  • Effectively communicate testing progress, results, and any potential issues to product stakeholders.
  • Collaborate with accessibility Advisors and development teams to resolve defects and improve the timely delivery of high-quality inclusive websites and apps.
  • Collaborate with Accessibility team to evaluate and recommend testing tools to improve efficiency and effectiveness.
  • Proactively seek opportunities for process improvement within the area of testing and verification. Stay current with industry trends, best practices, and emerging technologies in accessibility testing.

Required qualifications, capabilities, and skills:
  • Minimum 3+ people management experience, Project management experience
  • Possess 5+ years of relevant accessibility testing knowledge. Knowledge of accessibility standards: WCAG 2.1 and 2.2;
  • Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them,
  • Ability to discern accessibility issues from wireframes and code. Ability to analyze and employ problem-solving skills to recommend the best solution. Ability to communicate to a wide range of product stakeholders.
  • Ability to work in both a team environment and as an individual consultant with your assigned client
  • Detailed accessibility knowledge in a broad range of technologies:
    • Various platforms including Windows, MacOS, Android and IOS, Video and other digital media, PDF and other document standards
    • Hands On knowledge of Assistive Technology (example- screen readers, magnifiers, alternative input)
    • Basic knowledge of VPAT / ACR (Accessibility Conformance Report) documents
    • Working in JIRA tickets, Technical knowledge including but not limited to: Web Accessibility Initiative - Accessible Rich Internet Applications (WAI-ARIA), HTML5, CSS, JavaScript, Web Content Accessibility Guidelines (WCAG), qTest or other testing applications

Preferred qualifications, capabilities, and skills:
  • Knowledge of International laws is a plus


About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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