Member Services Representative I
1 week ago
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I's interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR I's must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR l's are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.
Primary Responsibilities1. Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys, and sells cash etc.).
2. Examines checks for validity and processes them through the check scanning system. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly.
3. Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments. Follows and completes all cash handling and balancing procedures.
4. Verifies the member's identity and communicates with members according to service standards.
5. Educates members on credit union products and services. Identifies member needs for additional products/services and refers them to branch representatives and business partners.
6. Meets production goals.
7. Resolves member issues promptly and professionally.
8. Maintains the highest level of confidentiality with all information obtained.
9. Monitors the member-tracking system and assists members in a timely manner.
10. Contacts Member Solutions regarding member payments when applicable.
11. Follows and ensures compliance with all operational procedures that are required to maintain
accuracy, manage risk, prevent fraud, and protect members.
12. Issues replacement debit and credit cards.
13. Completes the End of Day balance sheet.
1. Assists other MSR I's as needed.
2. Scans documents into the document retention system as needed.
3. Processes check orders.
4. Sorts the daily work for the branch.
5. Checks email for updates.
6. Processes and balances the ATM and posts night drop transactions.
7. Prepares coin bags to ship to Brinks.
8. May assist members with their Safe Deposit Boxes.
9. Follows all Launch Credit Union policies and procedures.
10. Completes compliance training assignments in a timely manner.
11. Attends meetings and training sessions as required.
12. Performs other duties as assigned.
None.
Education, Experience, and Skills Required1. A minimum of one year of similar or related experience.
2. A minimum of one year of sales experience and/or identifying member/customer needs.
3. A high school diploma or GED.
4. Ability and willingness to identify member needs and make appropriate product/service recommendations to meet those needs.
5. Good interpersonal skills, including displaying courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
6. Strong written, verbal, communication skills.
7. Good mathematical skills and accurate cash handling skills.
8. Must be proficient in the use of computers with a demonstrated ability to quickly learn software applications, multiple programs, and systems.
9. Must be knowledgeable or have a demonstrated ability to quickly learn and understand the applicable regulations (i.e., Reg D, CC, BSA, TISA, etc.).
10. Ability to work under pressure in a fast-paced environment and multitask.
11. Good judgment, decision making, and problem-solving skills.
-
Member Services Representative I
Found in: Resume Library US A2 - 2 weeks ago
Titusville, Florida, United States Launch Credit Union Full timePosition Summary: The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I’s interact with members face-to-face in a fast-paced environment and...
-
Thermal Press Tech I
6 days ago
Titusville, United States Justrite Manufacturing Full timeDescription Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces, and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and...
-
Hotel Front Desk Representative
2 weeks ago
Titusville, United States High Steel Structures Full time** Hotel Front Desk Representative** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL03868 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and...
-
Patient Access Representative
3 days ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies: Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes associated...
-
Patient Access Representative
3 days ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8am -5pm; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes...
-
Patient Access Representative
3 days ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8am-5pm; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes...
-
Patient Access Representative
2 days ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8:00am-5:00pm; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes...
-
Patient Access Representative
1 week ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Infusion CenterSchedule/Status:730am-230pm; Full TimeStandard Hours/Week:36General Description: This position reports to the Infusion Center Manager. The Central Unit Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes associated with...
-
Patient Access Representative
2 days ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8:00am - 5:00pm; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes...
-
Central Unit Representative
Found in: beBee jobs US - 3 weeks ago
Titusville, Florida, United States Parrish Medical Center Full timeDepartment:Infusion Center Schedule/Status:730am-230pm; Full Time Standard Hours/Week:36General Description: This position reports to the Infusion Center Manager. The Central Unit Representative is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice; timely and accurate processes associated with pre-registration, insurance...
-
Patient Access Representative
Found in: beBee jobs US - 2 weeks ago
Titusville, Florida, United States Parrish Medical Center Full timeDepartment:Patient Registration Schedule/Status:Varies: Full TimeStandard Hours/Week:40General Description: This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice; timely and accurate processes associated with pre-registration,...
-
Patient Access Representative
Found in: beBee S US - 3 weeks ago
Titusville, United States Parrish Medical Center Full timeDepartment:Infusion Center Schedule/Status:730am-230pm; Full Time Standard Hours/Week:36General Description: This position reports to the Infusion Center Manager. The Central Unit Representative is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; timely and accurate processes associated with pre-registration,...
-
Licensed Clinical Psychologist
1 week ago
Titusville, United States Cotler Healthcare Full timeJob DescriptionJob DescriptionOverview: Licensed Psychologist- Ph.D., Psy.D., or Ed.D.Cotler Healthcare Psychology Service has been privately owned and operated by psychologist, Kerry Cotler, Ph.D. for over 30 years! Our organization specializes in serving the senior population in approximately 130 long-term care communities throughout the state of Florida....
-
Outside Sales
1 week ago
Titusville, United States Welcome Wagon Full timeJob DescriptionJob DescriptionIf you consider yourself outgoing, are an active member within your community, and desire flexibility for a work-life balance, we have the opportunity for you!Welcome Wagon is a national marketing company and leading provider of marketing solutions through different media channels like direct mail and digital platforms targeting...
-
Outside Sales
3 days ago
Titusville, United States Welcome Wagon Full timeJob DescriptionJob DescriptionIf you consider yourself outgoing, are an active member within your community, and desire flexibility for a work-life balance, we have the opportunity for you!Welcome Wagon is a national marketing company and leading provider of marketing solutions through different media channels like direct mail and digital platforms targeting...
-
Case Manager RN
3 weeks ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Case ManagementSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40GENERAL DESCRIPTIONUnder the general supervision of the Director, Case Management is responsible for the management and coordination of total plan of patient care from the point of admission to the point of discharge. Patient case management...
-
Case Manager RN
Found in: beBee jobs US - 2 weeks ago
Titusville, Florida, United States Parrish Medical Center Full timeDepartment:Case ManagementSchedule/Status:8am-430pm; Full Time Standard Hours/Week:40 GENERAL DESCRIPTIONUnder the general supervision of the Director, Case Management is responsible for the management and coordination of total plan of patient care from the point of admission to the point of discharge. Patient case management includes utilization review for...
-
Case Manager RN
Found in: beBee S US - 3 weeks ago
Titusville, United States Parrish Medical Center Full timeDepartment:Case ManagementSchedule/Status:8am-430pm; Full Time Standard Hours/Week:40 GENERAL DESCRIPTIONUnder the general supervision of the Director, Case Management is responsible for the management and coordination of total plan of patient care from the point of admission to the point of discharge. Patient case management includes utilization review for...
-
Nutrition Ambassador
Found in: beBee S US - 3 weeks ago
Titusville, United States Parrish Medical Center Full timeDepartment: Food and Nutrition Schedule/Status: 7am-7pm; Full Time Standard Hours/Week: 40 General Description: Under the direct supervision of the Patient Services Manager and Food Service Supervisors, the Ambassador role is to obtain patient menu selections, assemble and deliver patient trays and attend to patients' food needs in a timely fashion. The...
-
Case Manager RN
1 week ago
Titusville, United States Parrish Medical Center Full timeJob DescriptionJob DescriptionDepartment:Case ManagementSchedule/Status:Varies; Part TimeStandard Hours/Week:29General Description:Under the general supervision of the Director, Case Management is responsible for the management and coordination of total plan of patient care from the point of admission to the point of discharge. Patient case management...
