Tech Support Specialist II

2 weeks ago

Demorest, United States Tech Providers Inc. Full time
  • Job Title:             Tech Support Specialist II
    Duration:            6+ month Possibilities of extension
    Location:             Demorest GA 30535 [Onsite]
     
    Description of Job Duties
  • Job Requirements
  • Associate degree or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience; bachelor’s degree preferred.
  • PC Troubleshooting and Support (Windows 10) experience.
  • Microsoft Applications troubleshooting and support experience, including M365 products.
  • Mac Troubleshooting and Support experience.
  • Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting.
  • Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions
    Superior verbal and written skills, encompassing complete understanding on the English language with exceptional communication skills
    Strong organizational and leadership skills.
  • Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.
  • Must participate in on-call rotation.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
    Ability to write reports, business correspondence, and procedure manuals
    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to define problems, collect data, establish facts, and draw valid.

  • Desired Skills/Knowledge/Experience:
  • Excellent time-management, planning and interpersonal skills.
  • Effectively manage scope and customer expectations on individual assignments.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • A+ Certification, ITIL Certification

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