Associate, Healthcare Training

Position Details Position Information

Job Title Associate, Healthcare Training Working Title Associate, Healthcare Training Applicant Posting Category Dropdown Professional Staff Residency Requirement NJ Residency Department CPS Healthcare Training Location Lincroft Job Type Full Time Job Category Support Staff/Represented Pay Rate $47,015 Grade/Rank N4 Hours 37.5 Pay Basis Annually Position Summary The Associate, Healthcare Training provides clerical/secretarial support to Healthcare training programs, including day-to-day office functions, scheduling, student support services, and the tracking, processing, and organization of department records and reporting. Description of Duties Healthcare Training Support

• Collect and maintain student records/files for attendance, grades, and completion of career training programs in accordance with various regulatory, licensing, and certification bodies.
• Maintain and update student information, course and student files including the processing of completion certificates, release forms, pre-requisite submissions, and instructor contracts.
• Monitor and/or proctor tests as needed.
• Retrieve student data for utilization by Operations Manager, Program Managers/Administrators and other appropriate staff as needed.
• Input course and section information in Colleague in preparation for course implementation and registration.
• Prepare, distribute, and track instructor contracts based on section input.
• Order textbooks and instructional/lab supplies based on section data.
• Request appropriate room assignments, based on section data.
• Communicate with instructors regarding course implementation details, registration updates, course materials and room location.
• Input e-requisitions and prepare invoice vouchers for purchases and payments.

Student Services Support

• Assist students, faculty/instructor and community members in a variety of functions as their first contact point. Provide information to current and prospective students regarding the College services, including course information, program offerings and schedules.
• Handle telephone calls and callers. Resolve issues related to telephone inquiries and refer to the appropriate staff person if necessary.
• In person and by phone, use discretion and judgment in assisting current and prospective students in resolving routine problems and questions.
• Refer appropriately, when necessary, to other departments across the college, or arrange meeting for students with the appropriate CPS Program Manager.
• Process student registrations and payment in Colleague.
• Register students and process payments, process withdrawals/drops and initiate refund appeal procedures, when necessary, distribute paperwork as required.
• Aid students in completing and processing various registration and admission forms and records required by the College or outside agencies.
• Provide information to students regarding pre-requisite requirements, review returned pre-requisite packets for completeness, using discretion and judgment as related to sensitive and/or confidential student matters such as health records and criminal background checks.
• Perform other related duties as required.

Minimum Qualifications Education:

• Associate's Degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Experience:

• Two years of related experience.

Knowledge/Skills/Abilities:

• Ability to research information from multiple sources.
• Ability to develop positive relationships with a diverse student population.
• Ability to work in multi-project, fast-paced environment and meet concurrent deadlines.
• Ability to work collaboratively and to address problems through teamwork.
• Strong communication, interpersonal, and organizational skills.
• Must be computer literate with ability to utilize Microsoft Office at an intermediate level and the ability to learn and utilize specific higher education programs and systems.
• Ability to learn and apply office practices, procedures, policies, and regulations that are essential to the position.
• Fluency in a second language is preferred or may be required.
• Ability to travel locally.

Preferred Qualifications & Special Considerations Knowledge of Monmouth County and its communities. Posting Detail Information

Requisition Number S241P Desired Start Date Duration, If Temporary Recommended Job Open Date 04/17/2024 Job Close Date Open Until Filled Yes Special Instructions to Applicants A review of applications will be ongoing until the position is filled. Submission of application materials by May 1st, 2024, is preferred to ensure full consideration.

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