Customer Program Associate

6 days ago

Cicero, United States WEC Energy Group Full time

WEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.



WBS, a subsidiary of WEC Energy Group, is seeking a Customer Program Associate - Energy Efficiency Programs in our Chicago, Illinois location. This position offers a hybrid work option.

Does the idea of helping customers engage in environmentally friendly activities excite you? Are you a team player with a knack for project coordination and using your clear communication skills to achieve goals on time and on budget?

If this is you, come join our team of energy efficiency professionals within WEC Energy Group, and enjoy being part of a Fortune 500 company focused on creating a bright sustainable future while providing a life-sustaining service to the more than 4.6 million customers and communities we serve. 

You can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. 

Joining us makes you a vital link between WEC Energy Group and the communities we serve

Job Summary

The Customer Program Associate is responsible for assisting departmental activities to achieve the company’s natural gas energy efficiency goals. This role will support marketing efforts with various engagement, outreach and communications tasks; emerging technology activities to support the delivery of forward looking energy efficiency solutions; and other administrative portfolio activities, as needed.  The individual selected for this position will bring a high level of professionalism and excellent communication skills plus will be highly organized and talented in managing details. Successful candidates will thrive in a team environment and be excited to contribute to achieving a clean energy future. 

Job Responsibilities
  • The person is a versatile professional, able to work in and support multiple areas of the energy efficiency portfolio team.
  • Tracks and coordinates on-time and accurate development of various materials and messaging related to energy efficiency activities, events, speaking engagements, stakeholder activities, and regulatory content. 
  • Works closely with internal/external clients and subcontractors to support specific initiatives, events or programs, coordinating the work of others in the company or external vendors.
  • Supports development of materials for use with internal audiences, including articles, PowerPoint presentations, letters, etc.

This is a job family posting where the experience of the selected candidate will determine the level offered (Customer Program Associate / Customer Program Manager).

Minimum Qualifications
  • Bachelor’s degree required. Preferred majors: Business Administration, Marketing, Communications, Political Science, Journalism, Environmental Science, Public Policy or related field.
Preferred Qualifications
  • 1-3 years  professional experience in project coordination, administrative support, communications, marketing, public relations, media relations, or community relations.
  • Excellent interpersonal and communication skills (both written and verbal).
  • Self-starter with exceptional skills in project coordination, follow-through and problem solving. 
  • Excellent organizational skills with the ability to prioritize, pay attention to detail and manage multiple tasks.
  • Proven relationship-building skills with internal and external teammates.
  • Proficient in standard office software (i.e. MS PowerPoint, Word, Outlook, Excel, OneNote, SharePoint etc.).
  • Familiarity with marketing and project management tools to enhance team coordination and tracking tasks, timelines and budgets (i.e. Monday.com, Wrike, Smartsheet etc).

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