Correspondent Suspense Representative II
2 weeks ago
Manage regional inbox and communicate with correspondent customers and sales/internal partners regarding acceptable cures for conditions; Management of aging suspense pipeline loans and determining if alternate solutions are available
Determine acceptability of documentation submitted to cure conditions and ensure loan is eligible for purchase.
Train, mentor and audit Suspense and/or Loan Review staff
Identify errors made during purchase review or as a result of submitted documentation and assign conditions for resolution
Assist the Post Closing Loan Review department by performing the initial purchase review
Job Requirements:
HS Diploma, GED or Foreign Equivalent
Two years’ experience in post-closing review or correspondent suspense
Excellent written and verbal customer service skills
Knowledge of Post Closing Compliance Review
Critical thinking and proficient problem solving abilities
Work in a paperless environment and utilize an automated workflow
Adaptable to changing priorities
Maneuver in multiple software applications
Work independently and take responsibility for production and quality of work
Attention to detail
Experience working in a measured production environment
Time management skills
Typical business hours Monday to Friday 8:30am - 5PM Eastern Tim
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