Business Operations Improvement Lead

4 weeks ago


Richmond, United States Veolia Water Technologies and Solutions Full time

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.Come be part of something special - start your journey today

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and operate a range of water systems - from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio includes chemicals & monitoring solutions, start-up & operation, membrane & ion exchange products, and custom engineered equipment

As a Business Operations Improvement Lead for our North American Engineered Systems Projects business, you will be responsible for leading process improvement initiatives that shift how we work to align with how we are delivering to our customers. The focus will be on cross-functional, wing-to-wing business operations improvement, with the goal of delivering value to our customers.

Key Responsibilities

  • Identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization, to increase quality and value.

  • Work with business and technical stakeholders to establish business cases, project roadmaps and action plans.

  • Facilitate cross-functional, cross-business teams to conceptualize and implement process/tool improvements.

  • Management of improvement initiatives - ensuring good alignment with all stakeholders as well as an emphasis on planning, data analysis, positive team relationships & communication.

  • Apply best practices in implementation and change management to ensure adoption of improvements with a focus on impactful results.

  • Ensure proper documentation and training on implemented improvements with a focus on development & maintenance of relevant procedures and controls.

  • Provide project status updates, feedback and appropriate reporting to stakeholders and Senior Leadership.

Who are we looking for?

The successful candidate for this role will be someone who has demonstrated ability to collaborate, plan and drive improvement initiatives through to completion with excellent communication and interpersonal skills as well as knowledge of our business execution processes. The candidate must be recognized for their passion for leading change, an energetic self-starter and driver of results.

Minimum Qualifications

  • Bachelor's Degree in a related field

  • 5+ years of Project Management experience

  • 5+ years of process optimization, operations, change management or business management experience

  • Proven experience with communicating and facilitating workshops with multi-disciplinary teams

  • Proactive, strategic, and creative problem solver with demonstrated analytical skills

  • A charismatic communicator with strong interpersonal and influencing skills, with the ability to build relationships at all levels of the organization

  • Ability to take initiative, multi-task, and manage through ambiguity

  • High level of attention to detail, process, and organization

  • Knowledge of and experience with improvement methodologies (LEAN, process mapping) techniques, and tools

Useful Skills & Abilities:

  • Project Management Professional (PMP) is an asset; advanced project management experience

  • Continuous learning mindset; the willingness to seek new knowledge and opportunities to learn and grow - including staying on top of industry trends, methodologies, and tools

  • Experience with Google Workspace (business apps and collaboration tools)

Why You'll Love Working Here

  • In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best

  • Recognition and rewards for your hard work and achievements

  • Opportunity for new challenges - We are growing and love to promote from within

  • An excellent leadership team and a collaborative culture that values innovation

  • At all levels of the organisation, we recognize talent and want to help you build your sustainable career

At Veolia, we realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organisation that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

  • Medical, Dental, & Vision Insurance Starting Day 1

  • Life Insurance

  • Paid Holidays

  • Parental Leave

  • 401(k) Plan & Permissive Time Off (US only)

  • Flexible Spending & Health Saving Accounts

  • AD&D Insurance

  • Disability Insurance

  • Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S or Canada immediately; employer will not sponsor applicants for work authorization for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace



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