Beverage Server

4 weeks ago


Kansas City, United States Bally's Corporation Full time
Description

ESSENTIAL FUNCTIONS:

  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
  • Provide fast (20-minute or less round-trip time), friendly, professional beverage service to casino customers, and carry full trays on every round.
  • Take drink orders from customers, communicate with bartenders, assist in the preparation of drinks, and serve drinks accurately and timely.
  • Handle money according to procedure.
  • Explain drink offerings to customers.
  • Effectively use tray service skills to provide fast, friendly, and professional beverage service.
  • Keep work area clean and orderly.
  • Appropriately use all bar equipment and Micros system.
  • Work well with all other team members and all customers.
  • Learn and use customers' names to provide personalized, high-level service.
  • Effectively resolve service issues according to company guidelines.
  • Work well with others, especially other Beverage Servers, Bartenders, Bar Porters, Food and Beverage Supervisors, Table Games team members, and the Slot Department.
  • Monitor customers' consumption of alcohol and intervene as needed according to company policy and procedures regarding customers' alcohol limits.
  • Maintain TiPS certification.
  • Work closely with Rewards Club to promote new player card sign-up programs.
  • Have complete knowledge of, and effectively promote, all casino events and promotional activities.
  • Adhere to departmental and property appearance guidelines and uniform requirements.
  • Ensure the safety and security of team members and customers.
  • Comply with all policies and procedures established by Bally's Kansas City and departmental management.
  • Carry out other duties reasonably assigned by management.






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