Support Operations Specialist

2 weeks ago

Knoxville, United States TeamHealth Full time

This position is responsible for working independently managing multiple malpractice renewals, rosters, start-ups, M&As, special projects and ensuring certificates are issued and maintained according to policy/carrier and broker processes. Works across all service lines and groups requiring ability to prioritize and manage a shifting workload. Understands importance of accurate and timely documentation in all software systems while analyzing data and reports. Works with a small team and collaborates with the larger organization including senior leaders in Operations, Risk, Treasury and our external brokers/carriers.



Issue and manage malpractice certificate process and policy as requested and/or needed.
Work in a spirit of continued process improvement and automation improvements.
Prioritize tasks and requirements based on business needs while adhering to malpractice process and regulations.
Work with business leaders for new service lines, start-ups and M&As to determine associated malpractice requirements.
Research and manage audit requests from carriers, brokers and TeamHealth.
Collaboration with System Administrators of various software systems.
Perform release testing and work with EIT as needed for future software needs.
Manage multiple renewal schedules and processes including adherence to timelines, requirements, and schedules.
Be / or become a subject matter expert on the process, policies, regulations and software.
Provide guidance, training and assistance to the regions on questions.
Provide necessary education to regions and senior leaders.
Understand and manage Patient Comp Fund states and processes.
Manage document storage of all individual and renewal certificates.
Update Carrier applications in software system.
Add Carrier, Policy, and Renewal information in associated software system(s).
Manage malpractice applications including populating reviewing submitting and tracking malpractice applications.
Obtain malpractice history for malpractice applications.
Manage invoices including timely processing, follow-up and comply with due dates.
Demonstrate willingness to assist with non-PLI projects as time allows or business critical needs dictate.

Two (2) years of college (Bachelor's degree, preferably).
Ability to work independently with minimal direct supervision.
Ability to analyze, interpret and draw references from reports and findings.
Ability to adapt to flexible work schedules and frequent interruptions.
Excellent time management skills
Data entry accuracy
Proficient computer skills (word-processing, spreadsheet, database management)
Advance Excel skills (preferably)
Ability to analyze large volume of malpractice data for accuracy and inconsistency
Ability to provide professional, high level customer service
Database management skills including querying, reporting and document generation
Job performed in a well-lighted, modern office setting.
Moderate travel required (may be frequent at times)
Prolonged computer/PC.
Prolonged telephone use.
Prolonged work hours (occasional evenings, weekends)

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