ADMINISTRATIVE SUPPORT 2

3 weeks ago

FL United States The Florida Bar Full time
Administrative Support 2 | #4124

Lawyer Regulation | Tallahassee, FL | Headquarters

Minimum starting salary $32,791.97 with excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Summary function: Receives written and telephone inquiries regarding attorney conduct and discipline history. Provides public information to callers and creates public record requests. Imports emailed correspondence and enters relevant data into case management database. Responsible for providing administrative support to Lawyer Regulation.

Required minimum education: High School Diploma (or its equivalency).

Required minimum professional work experience: Three (3) years of related experience.

Essential duties and responsibilities:

Serves as the division contact center's primary attendant. Handles phone, email, and mail-in inquiries from the public, regulatory agencies, and members of the Bar including but not limited to providing information about members' discipline histories and other lawyer regulation functions. Refers misdirected callers to other departments or agencies. Responds to questions as appropriate.

Drafts correspondence regarding information for Florida Bar members, to the public, to other state bars and national organizations. Processes discipline history requests for the same.

Receives public record requests (PRRs), enters PRRs to the public records request system, assigns PRRs to appropriate branch/individual. Produce and send PRRs.

Opens, date stamps, copies, and distributes incoming mail. Mails departmental correspondence as requested. Sends correspondence to appropriate branch offices.

Scans/saves signed out-going correspondence and files electronically. In compliance with retention policies, performs monthly and annual maintenance on disciplinary correspondence produced by the position. Other duties as assigned.

Knowledge of:

- Professional office policies and procedures

- Administrative principles and procedures

Skilled in:

- Professional telephone etiquette

- Active listening

- Proper English spelling, grammar, and punctuation

- MS Windows

- MS Word

- MS Excel

- Typing

- Data entry

- Proofreading

- Managing details

Ability to:

- Operate multi-line web-based phone system

- Speak clearly and correctly

- Ask clarifying questions

- Answer calls courteously, efficiently, patiently, and professionally

- Communicate effectively and professionally with all members of the public and of The Florida Bar, both verbally and in writing

- Tactfully manage difficult situations

- Organize and prioritize work

- Follow written and oral instructions

- Demonstrate initiative individually and in group projects

- Consistently provide an excellent service-oriented attitude

- Learn the Legal Division's policies and procedures

- Learn The Rules Regulating The Florida Bar

- Sit for long periods of time, hear and converse over the telephone, and key/work frequently on a computer.

- Lift 5 to 10 lbs.

Please notify HR, in advance, if you need reasonable accommodations to participate in the employment process.

EOE. This organization participates in E-Verify. Position is open until filled. Non-Exempt position.

This position is in Tallahassee, Florida and is not a remote position.

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