IT SPECIALIST

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies
Applications will not be accepted through this flyer
Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered
There may or may not be actual vacancies filled from this flyer
Notice of Result letters will not be sent to applicants who respond to this flyer
Duties
• You will provide program support for the Life Cycle Sustainment Manager and the Satellite Deployable Node Project Manager by acting as a Subject Matter Expert as it relates to the United States Special Operations Command solutions.
• You will represent the customer support office in performing the project planning for the installation and implementation of new systems.
• You will develop service level agreements (SLAs) that define requirements/expectations for the delivery of customer support services and implements performance criteria to ensure that requirements are achieved.
• You will diagnose and resolve problems in response to customer reported incidents.
• You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
• You will install, configure, troubleshoot, and maintain customer hardware and software.
• You will perform a variety of functions on a wide range of IM and IT issues.
• You will execute customer support policies, procedures, and standards.
• You will be responsible for the fielding of Special Operations Forces (SOF) communications Satellite Communication (SATCOM) antennas, network architectures, video, IP acceleration.
• You will monitor/maintain on-line operational visibility and reliability of extremely complex communication systems and equipment including: VSAT SATCOM antenna systems; and SOF Information Enterprise (SIE) IP baseband equipment
Requirements Conditions of Employment
• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites
You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position is designated as a Cyber IT/Cybersecurity Workforce position
You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 level Intermediate within 12 months of appointment.
• Successful completion of a pre-employment drug test (including marijuana) is required
A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test
You will be subject to random testing.
• You will be required to obtain and maintain a current valid United States driver's license.
• You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty
Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal
Qualifications Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
2
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
3
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
4
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
In Addition: Your resume must also demonstrate at least one year of Specialized experience at or equivalent to the GS-09 grade level or NO-03 pay band in the Federal service or equivalent experience in the private or public sector
Specialized experience must demonstrate the following: customer support services, including configuration, troubleshooting, customer assistance, installations, and/or training, in response to customer requirement
Examples: conduct analysis and recommend resolution to problems and issues; and assist in developing requirements and managing expectations for the delivery of customer support services
Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social)
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment
Education To qualify via education: NO-04: Ph.D
or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D
or equivalent doctoral degree Additional information This position is covered by the Department of Defense Priority Placement Program
Several vacancies may be filled
Recruitment/Relocation Incentive may or may not be authorized
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants
Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf
Veteran's preference does not apply when selecting individuals under this specific hiring authority
However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below
Benefits A career with the U.S
government provides employees with a comprehensive benefits package
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding
Opens in a new windowLearn more about federal benefits
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent
Contact the hiring agency for more information on the specific benefits offered
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered
Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position
Therefore, we encourage you to be clear and specific when describing your experience
As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer
You will be rated based on the information provided in your resume, along with your supporting documentation
If selected, you may be required to provide additional supporting documentation
If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified
Please follow all instructions carefully
Errors or omissions may affect your rating or consideration for employment
All qualification requirements must be met before being considered for any vacancies
Benefits A career with the U.S
government provides employees with a comprehensive benefits package
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding
Opens in a new windowLearn more about federal benefits
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent
Contact the hiring agency for more information on the specific benefits offered
Required Documents As a new or existing federal employee, you and your family may have access to a ra

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