CUSTOMER SERVICE COORDINATOR
4 weeks ago
Join our team as a day shift, full-time, Pulmonary Customer Service Coordinator (CSC) in Albuquerque, NM.
Fulfilling your purpose begins here:
People First, Always. Here's how we take care of our people:
* Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
* Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.
* We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
* Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
* Handles customer account transactions, provides customer assistance and performs and/or oversees cashiering operations. Accurate documentation of posted payment or payment arrangements.
* Reconciles daily cash drawer in accordance to cash balance policy and procedure. Accurate completion of mini cash report to include minimal posting errors.
* Completes assigned work queues to ensure timely completion of accounts for billing.
* Adheres to policies, procedures and regulations to ensure patient safety and regulations. Must attend mandatory meetings and provide constructive recommendations for areas of improvement.
* Takes ownership of assignments and other duties as assigned or requested.
* Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
* Cooperates and interacts with superiors, peers, other departments, and all customer groups demonstrating our commitment to service to include LHS behavioral standards.
Qualifications
Job Requirements:
* High School Diploma or GED
* Medical terminology
* One (1) year of previously related experience
Preferred Job Requirements:
* Associate's Degree in related field of study
* Previous medical office experience
* Heart Saver
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