CLERK I
3 weeks ago
All of this means that TTC is a great place to work for both treatment providers and support staff. In addition to career benefits, we offer a great package that includes medical, vision, dental, retirement, paid time off, and staff recognition. This comes from leadership that values both patients and staff, which kept our doors safely open throughout the COVID-19 pandemic.
Apply today to join the TTC team
Position Description:
The Call Center Clerk is responsible for answering incoming calls in a professional manner offering service to people with substance abuse, primary care and mental health questions and concerns and properly routing them to the next level of care.
Major Duties & Responsibilities:
* Handle a large volume of inbound and outbound calls in a timely manner
* Gather client information, treatment history, insurance information and log it in our patient database
* Follow communication scripts when handling different topics
* Communicate and work effectively with all team members and supervisors
Requirements:
* Strong phone and verbal communication skills along with active listening
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively
* Previous experience in a customer support role
* High school degree or G.E.D
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