PATIENT SERVICE SPECIALIST

1 month ago

WI United States Select Medical Full time

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

 

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.


  • Greet patients and visitors
  • Communicate wait times to patients and direct them accordingly
  • Obtain authorization, as needed, to process patients for services
  • Check in patients using appropriate patient management system
  • Explain all required forms to patients and ensure proper completion of all paperwork
  • Answer incoming telephone lines and direct the caller accordingly
  • Contact patients regarding appointment reminders, rescheduling, or cancellations.
  • Check out patients in appropriate patient management system and distribute records
  • File paperwork, medical records, and correspondence
  • Maintain inventory of office supplies and printed forms
  • Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings
  • Participate in initial and ongoing training as required
  • Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
  • Assist Center Operations Director or other leader in managing daily administrative functions
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Use employer reporting tool to scan and distribute employer results and paperwork
  • Review clinician transcriptions and enter applicable charges via internal charge entry system.
  • Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Education Level: High School Diploma or GED

 

Job-Related Experience

  • 6 months to 1 year
  • Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees
  • Demonstrated ability to maintain working relationship with all levels of employees
  • Demonstrated excellent customer service skills
  • Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
  • Ability to perform all aspects of front office operations
  • Drive to achieve or exceed established service standards

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

  • Patient Accounts Insurance Representative

    4 weeks ago

    Glen Allen, VA, United States Patient First Full time

    Patient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...

  • Patient Accounts Insurance Representative

    17 hours ago

    Glen Allen, VA, United States Patient First Full time

    Patient First is accepting applications for Insurance Representative in the Glen Allen, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Sign-on Bonus!*The responsibilities of this job include, but are not limited to, the following:** Reviewing processed claims to ensure proper payments received...

  • Patient Care Manager RN

    2 weeks ago

    Trumbull, CT, United States Patient Care Full time

    We are hiring for a Patient Care Manager with Home Health experience.  At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a...

  • Patient Care Manager RN

    5 days ago

    Parsippany, NJ, United States Patient Care Full time

    We are hiring for a Patient Care Manager with Home Health experience to join our team at Patient Care in Parsippany, NJ. This is a full-time, in-office position!    At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their...

  • Patient Service Specialist

    1 week ago

    Burlington, VT, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote.CLINICS CURRENTLY RECRUITING:Children'sRheumatology/PulmonaryCancer Center - Hem OncologyEssex General Internal Medicine and GeriatricsExternal candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus of $2,000. The...

  • Patient Care Manager RN

    5 days ago

    Rocky Hill, CT, United States Patient Care Full time

    We are hiring for a full-time, in-office Patient Care Manager with Home Health experience to join our team at Patient Care in Rocky Hill CT!    At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the...

  • Hybrid Patient Care Manager RN

    5 days ago

    Saddle Brook, NJ, United States Patient Care Full time

    We are hiring for a full-time Hybrid Patient Care Manager with Home Health experience to join our team in Saddle Brook, NJ!    This position in 50% in-office and 50% in the field! At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient,...

  • Patient Access Specialist

    2 days ago

    Hamilton, NJ, United States RWJ Hamilton Full time

    Job Overview:The Patient Access Specialist supports the Patient Access Department by providing key operational functions to identify opportunities and minimize risk. The Patient Access Specialist position plays a key role within the health system by ensuring all steps are taken to financially secure accounts prior to or during service. A core function of...

  • Patient Services Specialist

    2 days ago

    Parker, CO, United States SimonMed Imaging MSO, LLC Full time

    Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your...

  • Patient Services Specialist

    18 hours ago

    Parker, CO, United States SimonMed Imaging MSO, LLC Full time

    Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your...

  • Patient Access Specialist

    2 weeks ago

    Brooklyn Park, MN, United States SPR Therapeutics Inc Full time

    Description:The Patient Access Specialist is responsible for various functions in support of patient access to the SPRINT PNS System including but not limited to collaborating with payers, providers, patients, field sales representatives and other functional areas within the company. Through our SPRcare Patient Access Program, the Patient Access Specialist...

  • Patient Access Specialist

    2 weeks ago

    Brooklyn Park, MN, United States SPR Therapeutics Inc Full time

    Description:The Patient Access Specialist is responsible for various functions in support of patient access to the SPRINT PNS System including but not limited to collaborating with payers, providers, patients, field sales representatives and other functional areas within the company. Through our SPRcare Patient Access Program, the Patient Access Specialist...

  • Patient Access Specialist

    2 days ago

    Brooklyn Park, MN, United States SPR Therapeutics Inc Full time

    Description:The Patient Access Specialist is responsible for various functions in support of patient access to the SPRINT PNS System including but not limited to collaborating with payers, providers, patients, field sales representatives and other functional areas within the company. Through our SPRcare Patient Access Program, the Patient Access Specialist...

  • Patient Access Specialist

    16 hours ago

    Brooklyn Park, MN, United States SPR Therapeutics Inc Full time

    Description:The Patient Access Specialist is responsible for various functions in support of patient access to the SPRINT PNS System including but not limited to collaborating with payers, providers, patients, field sales representatives and other functional areas within the company. Through our SPRcare Patient Access Program, the Patient Access Specialist...

  • Patient Care Manager RN Hospice

    5 days ago

    Wayne, PA, United States Patient Care Hospice Full time

    We are hiring for a Patient Care Manager in Hospice.    At Patient Care Hospice, in Wayne, PA a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it...

  • Patient Care Manager RN Hospice

    1 day ago

    Wayne, PA, United States Patient Care Hospice Full time

    We are hiring for a Patient Care Manager in Hospice.    At Patient Care Hospice, in Wayne, PA a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it...

  • Patient Service Representative

    24 hours ago

    Thornton, CO, United States Touchstone Medical Imaging Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional for the position of Patient Service Representative at our Thornton, CO location.This is a full time position M-FDuties and Responsibilities• Schedule Patients for Diagnostic Exams and Procedures• Assist with Authorization and Verifications• Checking In / Out...

  • Patient Access Specialist

    2 days ago

    Nashua, NH, United States Ensemble Health Partners Full time

    *­­­­ENTRY LEVEL CAREER OPPORTUNITY OFFERING:*· Bonus Incentives· Paid Certifications· Tuition Reimbursement· Comprehensive Benefits· Career Advancement*\*\*\*These are Full Time onsite positions. Candidates must be able to work in-person at St. Joseph Hospital in Nashua, NH. **We offer Shift Differentials for Second Shift, Overnight Shifts, and...

  • Patient Access Specialist

    13 hours ago

    Nashua, NH, United States Ensemble Health Partners Full time

    *­­­­ENTRY LEVEL CAREER OPPORTUNITY OFFERING:*· Bonus Incentives· Paid Certifications· Tuition Reimbursement· Comprehensive Benefits· Career Advancement*\*\*\*These are Full Time onsite positions. Candidates must be able to work in-person at St. Joseph Hospital in Nashua, NH. **We offer Shift Differentials for Second Shift, Overnight Shifts, and...

  • Patient Access Specialist

    2 days ago

    Bangor, ME, United States Ensemble Health Partners Full time

    *ENTRY LEVEL CAREER OPPORTUNITY OFFERING:** Bonus Incentives* Paid Certifications* Tuition Reimbursement* Comprehensive Benefits* Career Advancement*\*\*\*This position is an onsite role, and candidates must be able to work on-site at St. Joseph Hospital in Bangor, ME. The following shifts are available:** Full Time* Part Time* PRN*The Opportunity:*The...