NOC

4 weeks ago


DE United States Saxon Global Full time
Mandatory Skills:
  • Experience managing, supporting, and deploying network infrastructures
  • Strong ability to diagnose server or network alerts, events, or issues
  • Understanding of common information architecture frameworks
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
  • Contact on-call personnel to communicate new events depending in Priority
  • Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
  • Participate in Major Incident bridge calls to provide real time data for monitored systems
  • Document activities performed in associated tickets
  • Manually Monitor processes/system not covered by automated monitoring tools
  • Remotely access systems to perform initial resolution attempt
  • Flexible to work in any shift.
  • Good communication skill to interact with both customer and end user over phone and through email.

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