CLIENT SERVICES ANALYST

2 weeks ago

Plantation FL USA, United States NationsBenefits, LLC Full time
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Job Overview:

As a Client Services Analyst, you will function as a liaison between NationsBenefits and our clients, working hand in hand with the rest of our Client Services team to fulfill deliverables and tasks for those clients. You will use independent, professional judgement to define specific deliverables and ensure those deliverables execute to plan and expectations with our senior client services leaders. You serve as a member, and sometimes a leader, of a small team that provides immersive service and consultation to key clients. You will work with clients as well as other departments to identify and resolve client abrasion and other issues. You manage client implementation projects and demonstrates complex decision ability on behalf of the company and clients. Your role may include analyzing data, preparing monthly and quarterly reviews, and providing expert project management.

Key Responsibilities:

* Influencing, documenting, and reporting out client deliverables
* Recommending implementation plans and creating implementation plans for delivery to clients
* Ensuring client care and execution to plan with other departments
* Curating a client-specific collection of marketing materials, templates, presentations, plans, and other deliverables
* Managing member issues on first-call resolution basis, solving both routine and high-stakes complaints
* Performing research and data analysis to determine root cause of issues.
* Reporting on relationship health, project plan status, and other deliverables weekly, monthly, and quarterly
* Cross functional collaboration in creating informational content such as business review presentations and new client growth opportunities
* Crafting public-facing and client-facing content, including emails and marketing materials
* Training clients on new tools and reports

Critical Skills and Experience:

* Bachelor's Degree and/or 1 years' experience in a business/administrative/support role.
* General Microsoft Office formatting, including Microsoft Excel/PowerPoint/Word/Visio
* Excellent written and oral communication skills along with strong presentation skills
* Timely completion of tasks and exceptional attention to detail
* Listening skills and eagerness to learn
* Drive to succeed and grow in a highly visible role
* Previous Healthcare industry is a plus but not required

Additional Notes:

Your position may require other duties not mentioned above. You may be responsible for other administrative tasks or be required to assist in other roles/departments as needed.

LOCATION

* You will work onsite in our office in Plantation, FL

NationsBenefits is an Equal Opportunity Employer

  • Client Services Analyst

    2 weeks ago

    Plantation, United States NationsBenefits, LLC Full time

    NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their...

  • Client Services Analyst

    1 week ago

    Plantation, United States NationsBenefits Full time

    At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That is something we can...

  • Client Services Analyst

    4 days ago

    Plantation, United States NationsBenefits Full time

    At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That is something we can...

  • Analyst, Client File Management

    3 weeks ago

    Plantation, United States Millennium Mortgage Company Defunct Full time

    Job Description Job Description Our Company Millennium Mortgage is a Mortgage Broker dedicated to reinventing the way home lending is done by leveraging expertise and state of the art technology. At the surface, we are a Mortgage Broker servicing current and future homeowners with their mortgage needs. At our core, we offer end-to-end origination and support...

  • Analyst, Client File Management

    4 weeks ago

    Plantation, United States Millennium Mortgage LLC Full time

    Job DescriptionJob DescriptionOur CompanyMillennium Mortgage is a Mortgage Broker dedicated to reinventing the way home lending is done by leveraging expertise and state of the art technology. At the surface, we are a Mortgage Broker servicing current and future homeowners with their mortgage needs. At our core, we offer end-to-end origination and support as...

  • Client Service Representative

    2 weeks ago

    Plantation, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly...

  • Client Service Representative

    2 weeks ago

    Plantation, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional...

  • Client Service Representative

    2 weeks ago

    Plantation, United States VCA Antech, Inc. Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional...

  • Data Reporting Analyst

    2 weeks ago

    Plantation, United States Insight Global Full time

    Position: Reporting AnalystLocation: Plantation, FLDuration: 12 month contract with extensionsPay Range: $23-25/hrMust-haves:1-2 years’ experience in a reporting analyst or similar role Expert Excel (Pivot Tables, V Look Ups, etc.) Experience with data processing and visualization Great communicationPlusses:SalesforceBilingual Spanish and/or Portuguese Day...

  • Data Reporting Analyst

    2 weeks ago

    Plantation, United States Insight Global Full time

    Position: Reporting AnalystLocation: Plantation, FLDuration: 12 month contract with extensionsPay Range: $23-25/hrMust-haves:1-2 years’ experience in a reporting analyst or similar role Expert Excel (Pivot Tables, V Look Ups, etc.) Experience with data processing and visualization Great communicationPlusses:SalesforceBilingual Spanish and/or Portuguese Day...

  • Data Reporting Analyst

    2 weeks ago

    Plantation, United States Insight Global Full time

    Position: Reporting AnalystLocation: Plantation, FLDuration: 12 month contract with extensionsPay Range: $23-25/hrMust-haves:1-2 years’ experience in a reporting analyst or similar role Expert Excel (Pivot Tables, V Look Ups, etc.) Experience with data processing and visualization Great communicationPlusses:SalesforceBilingual Spanish and/or Portuguese Day...

  • Business Analyst

    2 weeks ago

    Plantation, United States SeaDream Yacht Club Full time

    Business Analyst Overview SeaDream Yacht Club, a family-owned enterprise renowned for its luxury yacht experiences, seeks a Business Analyst to join our shoreside team. This role is crucial for harnessing data insights to optimize revenue and profitability, ensuring SeaDream continues to deliver unparalleled service and luxury at sea. Location: Plantation,...

  • Business Analyst

    4 weeks ago

    USA, United States BSASPEC Full time

    Hiring International Students for our clients all over the US. IT Business Analyst / System Analyst / Healthcare analyst / Supply chain analyst / Financial analyst Data Analyst / Data Science Validation Engineer RPA dev / RPA admin Product Owner / Project Manager Interested candidates can reach out to me @ Contact Email Reference https https Bsaspec...

  • Head of Programmes

    1 month ago

    Plantation, FL, United States HCA Physician Services Full time

    Description Specialization: Pathology Anatomic and Clinical Job Summary: Pathology Residency Program Director Opportunity in South Florida Job Summary: This position requires the individual to organize and run a high-quality department and program of Graduate Medical Education. The Program Director must direct and maintain an educational...

  • Registered Behavioral Technician

    2 weeks ago

    Plantation, United States DNA Comprehensive Therapy Services Full time

    Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida - and we're expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you - the best talent - to...

  • Senior Associate, Client Service

    3 days ago

    Lake Mary, FL, United States BNY Mellon Full time

    Overview Client Service - IC3Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze...

  • Tax Manager, Private Client Services

    1 week ago

    Boca Raton, FL, United States BDO International Full time

    Job Summary:Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures. The Private Client Services...

  • SiteCore Business Analyst

    3 weeks ago

    USA, United States Nivid Technologies. Full time

    DURATION 6 months for both to start withSiteCore Business Analyst- RemoteIn this role as an experienced Sitecore Business Analyst you will collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to implement.Key responsibilities• Design and develop .NET solutions based on the Sitecore API...

  • SiteCore Business Analyst

    3 weeks ago

    USA, United States Nivid Technologies. Full time

    DURATION 6 months for both to start withSiteCore Business Analyst- RemoteIn this role as an experienced Sitecore Business Analyst you will collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to implement.Key responsibilities Design and develop .NET solutions based on the Sitecore API ...

  • CLIENT SERVICES COORDINATOR, VETERINARY

    1 week ago

    San Francisco, CA, USA, United States Ethos Veterinary Health, LLC Full time

    Client Service Coordinator - Veterinary - San Francisco Who we are:SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature. Our devotion is directed towards pets and their familie Client Service, Coordinator, Customer Service, Animal Care, Business Services, Client, Skills