PATIENT INTAKE REPRESENTATIVE
4 weeks ago
Position: Patient Intake Representative - Customer Service Part Time 7923
Location: Westfield MA
Schedule: part time - M- F 7am - 1pm
Projected duration: 3 months
Job code: CVDJP00027923
requires Flu vaccine
Summary:
The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.
They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities :Act a liaison between company, the customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting company products and services. Work in multiple databases to research complex issues and questions.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report any discrepancies.
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Job Responsibilities:• Schedule patient appointments and greet patients upon appointment arrival• Ensure a welcoming environment for all patients and visitors• Assist patients with registration and check in procedures• Data entry of patient demographics and billing information• Verification of insurance coverage and collect/post payments to patient accounts• Collect and prepare specimens for testing and analysis when needed• Call physician offices to confirm the accuracy of test orders• Monitor and log patient wait times on a regular basis• Notify the supervisor of any patient issues in a timely manner• Promote and provide information about patient services• Manage office supplies to ensure proper inventory levels• Open and close the office when required• Perform administrative and clerical duties as necessaryRequirements:• Schedule patient appointments and greet patients upon appointment arrival• Ensure a welcoming environment for all patients and visitors• Assist patients with registration and check in procedures• Data entry of patient demographics and billing information• Verification of insurance coverage and collect/post payments to patient accounts• Collect and prepare specimens for testing and analysis when needed• Call physician offices to confirm the accuracy of test orders• Monitor and log patient wait times on a regular basis• Notify the supervisor of any patient issues in a timely manner• Promote and provide information about patient services• Manage office supplies to ensure proper inventory levels• Open and close the office when required• Perform administrative and clerical duties as necessary
Skills:
Knowledge of Microsoft Office. Strong verbal and written communication.
Courteous with strong customer service orientation.
Understanding of medical terminology used in clinical setting.
Requirements:
High school diploma or equivalent experience.
Previous experience in customer service preferred. Bachelors degree preferred.
5-7 years of experience.
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