PHONE TRIAGE

4 weeks ago


Katy TX USA, United States Platinum Dermatology Partners LLC Full time
Job Details

Level
Entry

Job Location
TDS Katy - Katy, TX

Remote Type
N/A

Position Type
Full Time

Education Level
Not Specified

Salary Range
Undisclosed

Travel Percentage
Negligible

Job Shift
Day

Job Category
Health Care

Description

General Duties & Responsibilities
  • Speak on the phone with patients to assist them in determining care needed.
  • Enter Pathology results into automated Lab Calls system.
  • Confidentially and professionally discuss patient pathology and test results with patients in a compassionate manner.
  • Carefully explain patients' conditions to them and what further treatment is required.
  • Schedule patients for follow-up visits.
  • Complete internal referrals to General Surgeon and Mohs Surgeon
  • Enter medical information into EHR.
  • eScribe refills according to physicians' protocol
  • Completing prior auths as needed
  • Other duties as directed.

Qualifications

Job Qualifications
Education & Experience
  • Formal medical assistant training. Certifications are preferred.
  • Minimum two years' experience in a doctor's office.
  • Prior dermatology office experience is strongly preferred.
  • Experience with biologics is preferred.
  • Knowledgeable of medical dermatology terms/CPT, ICD-10.
  • Valid Driver's License

Desired Skills
  • Excellent verbal and communication skills.
  • Quality computer skills.
  • Professional in phone skills and mannerisms.
  • Able to demonstrate compassion and caring in dealing with others, patients and co-workers alike.
  • Able to prioritize tasks, understand the provider's instructions, patient's needs and know when to seek information or advice.

Please note, any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

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