PATIENT ACCESS REPRESENTATIVE
4 weeks ago
Overview:
This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.
Duties and Responsibilities:
Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Sign in patients
Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input.
Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures.
Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff.
Ensuring that all charts are in compliance with documentation requirements.
- Completion of all filing of charts by end of day.
- Answer all incoming calls and route them to the appropriate staff including faxes.
- Work closely with provider staff to assure smooth patient flow and cut down on waiting time.
- Work closely with social services and refer patients who chronically do not keep their appointments for follow-up.
- Call and remind patient of his/her appointment including the six-month no show report.
- Follow up on “no show” patients on a daily basis.
- Communicate patient’s problem/complaint to the Clinical Nurse Manager or his/her designee.
- Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
- Maintenance and clean up of clinic lobby area.
- Check voicemails and return phone calls promptly.
- Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes.
- Assist in screening of Medicaid and other insurances.
- Accurately implement and collect co-pays.
- Maintain stock of office supplies.
- Keep all program fliers and information posted and available in waiting room.
- Compliance with all policies and procedures, including confidentiality for patients and patients records.
- Help with scanning procedures to get patient information into Electronic Health Record.
- Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels.
- Other duties as assigned by Supervisor, Operations Manager or Chief.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
- Ability to work under pressure.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Friendly personality with the desire to work with the public
- Ability to handle multi-functions.
- Understanding of community based organizations.
- Communicate patients’ problems to the medical staff.
- Ability to relate to the public.
- High school graduate/GED.
- One year of medical experience from a similar setting.
- Formal training from a vocational school in lieu of the above.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Must believe in health care with dignity for all
- Ability to communicate with people and understand their problems.
- Bilingual in English/Spanish highly preferred
- Minimum typing speed of 35 wpm.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.
-
Patient Access Representative
4 weeks ago
Houston, United States Texas Children's Hospital Full timeWe are searching for a Patient Access Representative - someone who works well in a fast-paced setting. In this position, you will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, and financially securing and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement....
-
Patient Access Representative
2 weeks ago
Houston, United States Texas Children's Hospital Full timeJob Summary Do you thrive in a fast-paced hospital environment? We are looking for a Patient Access Representative who can serve as a liaison between patient/family, payers, Healthcare Information Management, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying...
-
Patient Access Representative
4 days ago
Houston, United States ADASTAFF Medical Full timeJob DescriptionJob DescriptionPATIENT ACCESS REPRESENTATIVE- CONTRACT POSITION - HOUSTON, TXHours: 8:30 AM TO 5:00 PM Contract: 13wks (with possibility of extension)Job DescriptionPatient scheduling and Admission point of contact.Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.Analyzes accounts for errors,...
-
Patient Access Representative
4 days ago
Houston, United States Texas Children's Hospital Full timeJob Summary Do you thrive in a fast-paced hospital environment? We are looking for a Patient Access Representative who can serve as a liaison between patient/family, payers, Healthcare Information Management, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying...
-
Patient Access Representative
1 month ago
Houston, United States Aveanna Healthcare LLC Full timeAveanna Healthcare - [Medical Records Clerk] As a Patient Access Representative at Aveanna Healthcare, you'll: Send prescription and authorization requests to medical offices and insurance companies for renewals and prescription/insurance changes; Follow up with medical offices and insurance companies as needed to ensure requests are received; Resolve...
-
Patient Access Representative
3 days ago
Houston, United States Medical Clinic of Houston, L.L.P. Full timeJob DescriptionJob DescriptionSalary: Monday - Friday, Day Shift Job SummaryThe Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.Essential Responsibilities: Greet...
-
Associate Patient Access Representative
4 weeks ago
Houston, United States MD Anderson Cancer Center Full time**The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.** **SUMMARY** The primary...
-
Patient Access Representative I
3 days ago
Houston, United States Baylor St Luke's Medical Center Full time**Overview** Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...
-
Patient Access Representative II
2 weeks ago
Houston, United States Catholic Health Initiatives Full time**Overview**Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...
-
Patient Access Representative II
3 weeks ago
Houston, United States Common Spirit Full timeOverview Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere...
-
Patient Access Representative II
21 hours ago
Houston, United States Catholic Health Initiatives Full timeOverview Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...
-
Patient Access Representative II
2 days ago
Houston, United States Catholic Health Initiatives Full time**Overview**Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...
-
Patient Access Representative
2 weeks ago
Houston, United States OakBend Medical Center Full timeThe Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. Greets customers and subsequently provides the highest level of customer service possible. Timely and accurate registrations,...
-
Patient Access Representative
1 month ago
Houston, United States OakBend Medical Center Full timeResponsibilities: The Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. Greets customers and subsequently provides the highest level of customer service possible. Timely and accurate...
-
Patient Access Representative II
22 hours ago
Houston, United States Chi Full timeOverview Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere...
-
Patient Access Representative
3 days ago
Houston, United States OakBend Medical Center Full time**Responsibilities**: The Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. Greets customers and subsequently provides the highest level of customer service possible. Timely and...
-
Patient Access Representative PRN
1 week ago
Houston, United States Texas Children's Hospital Full timeJob DescriptionWe are searching for a Patient Access Representativesomeone who works well in a fast-paced setting. In this position, you will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, and financially securing and collecting out-of-pocket responsibility from guarantors to maximize hospital...
-
Assistant Patient Access Representative
3 days ago
Houston, United States UTHealth Houston Full time**What we do here changes the world.** UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. UTHealth Houston's UT Dentists is hiring for an **Assistant Patient Access Representative** to join their team of professionals. The Assistant PAR will be...
-
Patient Access Representative PRN
2 weeks ago
Houston, United States Texas Children's Hospital Full timeJob Description We are searching for a Patient Access Representativesomeone who works well in a fast-paced setting. In this position, you will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, and financially securing and collecting out-of-pocket responsibility from guarantors to maximize hospital...
-
Patient Access Representative I/ii
3 days ago
Houston, United States UTHealth Houston Full time**UTHealth Houston Department of Surgery is hiring a Patient Access Representative for their Thoracic Surgery clinic. Previous Patient Access Representative experience working in a clinical setting highly preferred. Bilingual is a plus. Must be able to work independently as well as collaboratively and be able to multi-task.** **What we do here changes the...