INPATIENT COORDINATOR

1 month ago

San Bernardino CA USA, United States Lakeside Medical Full time
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

We currently have an opening for an Inpatient Coordinator.

The Inpatient Care Coordinator is responsible for supporting the process that manages all hospital and skilled nursing admissions, concurrent review, and discharge planning. The goal of the Inpatient Care Coordinator is to effectively support the in-patient management process by assuring the right information is provided timely to the RMG administrative management team, hospitalists' and care managers.

A. Essential Duties and Responsibilities include the following:

1.Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.

2.Greets patients, family members, and physicians in a positive manner by introducing self, speaking clearly and with confidence.

3.Returns phone calls to customers and follows up with requests.

4.Assists other staff and supports the team approach.

5.Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.

6.Demonstrates honesty and integrity in every day activities.

7.Protects privacy for both patients and employees; ensures all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).

8.Recognizes when an error has been made and immediately reports to appropriate manager.

9.Participates in service recovery through follow-up with an upset customer, gathering information, and demonstrates empathy.

10.Functions as liaison between care managers, patients, physicians, and other healthcare providers.

11.Communicates appropriately and clearly to management, co-workers, and physicians.

We offer a full benefits package which includes employer paid medical, pharmacy and dental benefits. We offer a generous PTO package, 401k Retirement Savings, Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement & Licensed Renewal Fees for our clinical staff.

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

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