Information Technology Specialist with Security Clearance

Duties Provide end-user support for all users and systems within the organization and serve as the organizations first line of help to resolve IT and computer systems related issues
Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training
Assists in planning for short-term and long-term loss of system hardware and software; perform routine system and database maintenance and troubleshoot system failures; perform routine system, database, and user data backups; and ensure end-users are trained and provided user manuals
Consult with customers regarding potential system or program upgrades
Install, configure, operate, and provide and coordinate support for all client devices and application and ensure the meet the needs and requirements of the activity
Provide instructions and assistance to all organizational personnel on the user of Air Force developed and off the shelf software packages
May be required to create edit and maintain end-user instructions or manuals
Proactively interacts with users to ensure proper operation of computer systems, hardware, and software
Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements
Work directly with Air Force Services Activity, contractors and vendors to resolve hardware and software including Aloha, RecTrac and Point Of Sale (POS) issues to include warranty replacements and software modifications
Update and maintain an approved work order database
Submit and track work request to other base agencies
Assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure accuracy of the inventory
Must have working knowledge of Credit Card systems and terminals
Assigned duties include Cybersecuirty liaison, Telephone Control Office (TCO), Equipment Custodial, or Record Custodian (RC), Radio Control Officer, frequency manager
May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met to include Purchase Care Industry (PCI)
Area of responsibility include end-users, workstations and peripherals within 4th Force Support Squadron
Performs other related duties as assigned
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12404674 Requirements Conditions of Employment
• This position requires the incumbent to complete a background investigation with favorable results.
• Must complete a pre-employment physical
• Incumbent is required to complete a pre-employment drug test and is subject to random testing
Qualifications Who May Apply: Open to everyone
Applicants will be categorized by preference(s) and/or priority consideration eligibilities
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/12/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social)
You will receive credit for all qualifying experience, including volunteer experience
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application
Qualifying Experience: Must have knowledge of the mission, objectives, terminology and management practices in the activity, the agency and the department to recognize probable area of interaction and overlap between proposed and existing systems
Knowledge of hardware and software systems, network operations functions, communication protocols, diagnostic tools to recover data, analyze customer problems and provide assistance
Understanding of the capabilities and limitations of the activity's computer equipment configuration, system software, utility programs and programming aids available to carry out network and/or telecommunications programs and projects and coordinate efforts with others affected in the organizations
Knowledge of Department of Defense and Air Force policies, procedure, regulation, directives and requirements related to physical, personnel, emanations, and information security
Must have a pre-employment physical
Must be able to carry equipment weighing at least 40 pounds
Possession of a professional information technology certification (A+, Net+, Security+, CISSP, MCSE, MCP, etc) highly desired
Required to attain and maintain a professional information technology certification
Required to complete Security+ certification within 6 months
Incumbent is required to have a valid drivers license
Must be able to obtain and maintain a T3 Security clearance
This is a drug testing designated position
The incumbent is subject to random testing for drug use
You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify
This position does not allow for education substitution
Additional information
• Individual must fully meet qualification/eligibility/background requirements for this position.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement
And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• This position is included in a bargaining unit.
• Union Name NAIL Local 8
• Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above
Your resume and supporting document will be evaluated against the qualifications of the position
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement
If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience
If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process
If selected, you may be required to provide supporting documentation
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
• Benefits Review our benefits
• Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,)
The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• License
* Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
* DD-214/ Statement of Service
* Diploma/ GED
* Disability Letter (VA)
* License
* Other (1)
* Other (2)
* PCS Orders
* Professional Certification
* Proof of Marriage Status
* Resume
* Separation Notice (RIF)
* SF-50/ Notification of Personnel Action
* Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility
If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further
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