JRSS Network Operations Controller

2 weeks ago


O'Fallon IL United States Leidos Inc Full time

Description

Are you looking for a challenging opportunity to make a difference by supporting the warfighter? Do you thrive in a fast paced, impact driven environment?

Leidos has openings for a JRSS Network Operations Controller for JRSS NOC at Scott Air Force Base, IL.

PROGRAM SUMMARY:
Defense Information Systems Agency (DISA) is partnering with the U.S. Army and Air Force to fundamentally change the way the Department of Defense (DoD) secures and protects its information networks by deploying Joint Regional Security Stacks (JRSS). Joint Regional Security Stacks (JRSS) are designed for security of the network to be centralized into regional architectures instead of locally distributed architectures at each military base, post, camp or station.

PRIMARY RESPONSIBILITIES:

  • Create and update tickets utilizing Remedy.

  • Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern

  • Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.

  • Incident Correlation and Fault Analysis:

    • Proactively analyze alarms

    • provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

    • identifying the fault condition and its impacts

    • isolating root causes

    • coordinating correction of fault situations regardless of the fault in the infrastructure

    • Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.

  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

  • Incident Analysis (Fault Isolation):

    • Support the fault isolation process

    • diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

    • identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.

    • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

  • Support all customers to include providing global situational awareness support.

  • Fault Correction:

    • Correct/replace faulty network elements, coordinating with other service providers as necessary.

  • Verify that service has been restored upon resolution of all customer-initiated tickets

  • Network/Service Restoration:

    • Restore networks and service to full operation

    • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.

    • Identify failures that are attributable to a different causes and impacts

    • Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).

    • Reroute routine circuits within 24 hours of notification

    • Documenting reroute in the configuration management database (CMDB).

    • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

  • works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.

  • Incident Escalation:

    • Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

  • Demonstrated knowledge of training, standard operating procedures, and tools within O&M

  • Evaluates and provides feedback for training, standard operating procedures, and tools.

  • Assist in monitoring training Network controllers within O&M

  • Assist in training junior-level Network controllers within O&M

  • Effectively communicates with the O&M team and the customer.

  • Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN

  • Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.

  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

  • Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.

  • Provide advanced level technical support of the DISN customer.

  • Independently works on projects or assignments for future operations within O&M and impacting the DISN

  • Resolve multi-layer complex issues that cross several NOC or domain within O&M

  • Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, Load balancers, VRFs/VLANS, Router redundancy protocols etc.

  • Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, Load balancers, VRFs/VLANS, Router redundancy protocols etc.

BASIC QUALIFICATIONS:

  • High school and 3-5 years of experience.

  • Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

  • Ability to work in a 24/7 operation.

  • Experience with one or more of the following: alarm surveillance, fault management, LAN/WAN maintenance, performance management.

  • Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

  • General understanding of network topologies, both transport and IP.

  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

GSMO

Original Posting Date:2024-04-02

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


  • Network Engineer

    1 week ago


    South Burlington, VT, United States The University of Vermont Health Network Full time

    This positions requires the applicant to work onsite in South Burlington, Vermont. This is not a remote opportunity. Staff must provide support coverage 24 hours per day, 7 days per week. Daytime hours (8:00-5:00 ) and on-call coverage may be required. Relocation Benefits Available to Qualifying Applicants. At The University of Vermont Health Network,...

  • Network Engineer

    2 weeks ago


    South Burlington, VT, United States The University of Vermont Health Network Full time

    This positions requires the applicant to work onsite in South Burlington, Vermont. This is not a remote opportunity. Staff must provide support coverage 24 hours per day, 7 days per week. Daytime hours (8:00-5:00 ) and on-call coverage may be required. Relocation Benefits Available to Qualifying Applicants. At The University of Vermont Health Network,...


  • O'Fallon, United States Austin Machine Full time

    Company DescriptionAustin Machine is a manufacturing and assembly company specializing in parts for the aerospace industry. With experienced machinists and an excellent inspection department, we provide quality parts with short lead times and small quantities. Our quality assurance program is certified for the Aerospace Industry with ISO 9001:2008, AS9100C,...


  • O'Fallon, United States Austin Machine Full time

    Company DescriptionAustin Machine is a manufacturing and assembly company specializing in parts for the aerospace industry. With experienced machinists and an excellent inspection department, we provide quality parts with short lead times and small quantities. Our quality assurance program is certified for the Aerospace Industry with ISO 9001:2008, AS9100C,...


  • Chicago, IL, United States Acquire Me Full time

    About Discreet Prop Trading Firm searching for an industry experienced Senior Network Engineer to help scale global network operations. You will join a tight knit team that emphasizes collaboration, candor, competence, and a passion for finding solutions to complex problems.  You Will - Design, implement and support global network infrastructure - Use data...


  • Collinsville, OK, United States Victory Energy Operations, LLC Full time

    *Job Summary: ** Administratively support project teams to ensure timely execution of the project.* Responsible for clerical duties related to the maintenance of technical documentation and the document control system.*Essential Job Duties and Responsibilities:** Ensure all appropriate review and approvals are noted on the documents and drawings.* Support...


  • Boca Raton, FL, United States SBA Communications Full time

    Are you looking for:• Work/Life Balance?• A company where you will make a difference?• A unique remote work policy?• Tuition reimbursement?• Fitness Reimbursement?• 401K program with company match?• Ownership of a well performing stock?• 19 days of Paid Time Off (PTO)?• Commuter Reimbursement?• Cellular Phone discounts?• Vehicle...


  • O'Fallon, United States Compass Health Network Full time

    Due to critical service need of the communities we serve, we are offering a .* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! Responsible for supervision of consumers to ensure their safety and well-being. This is a full-time, benefit eligible position. The schedule is Monday -...


  • Inver Grove Heights, MN, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but...

  • CNC Programmer

    22 hours ago


    Wheeling, IL, United States U.S. Tsubaki Power Transmission, LLC Full time

    Description:The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products...


  • Carrollton, TX, United States Crescent Bank Full time

    The Network Security Engineer is responsible for designing, implementing, and maintaining robust network security solutions to protect our organization's digital infrastructure from cyber threats. The Network Security Engineer will lead efforts to assess, plan, and execute security measures to safeguard our networks, systems, and data assets and collaborate...


  • Buena Park, CA, United States Knott's Berry Farm Full time

    Overview:$24.75 / hour Seasonal position America’s First Theme Park is looking for you! Come join the team that brings some of the most exciting theme park events to life! From Boysenberry Festival to Peanuts Celebration, Merry Farm to Scary Farm, Knott’s is looking for talented individuals with experience in Show Control Systems design and network...


  • Annapolis, MD, United States TEKsystems Full time

    **NO C2C or sub-contracting for this position** This role has an on-site aspect in Annapolis, MD so if you are not willing to come on-site to Annapolis, MD, please do NOT apply.Top Skills' Details• Extensive experience working in a large scale Wide Area Network (WAN) environment; Experience with WAN technologies and protocols such as T1/E1, Frame-Relay,...


  • , GA, United States Google LLC Full time

    XThe application window will be open until at least May 2, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Thornton, CO, USA; Addison, TX, USA.Minimum...


  • Park City, UT, United States L3Harris Technologies Full time

    Job Title: Lead, Network Systems Engineer Job Code: 10779 Job Location: USA-UT-Salt Lake City Job Schedule: 9/80, every other Friday off Job Description: The Senior Specialist, Network Systems Engineer will be responsible for the development of advanced communication subsystem hardware/software for multi-domain (space, ground, airborne) applications. The...


  • Indianapolis, IN, United States Community Health Network Full time

    Hours7:00am - 7:30pm; 3 12 hour shifts/week. Minimal weeknight call shifts, no weekend call, 1 holiday shift for 2024ScheduleFull-time Generous Sign-On bonus! Ask about your eligibility today! Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It...


  • Indianapolis, IN, United States Community Health Network Full time

    Hours7:00am - 7:30pm; 3 12 hour shifts/week. Minimal weeknight call shifts, no weekend call, 1 holiday shift for 2024ScheduleFull-time**Generous Sign-On bonus! Ask about your eligibility today!**Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization....


  • Springfield, IL, United States PestCo LLC Full time

    Reliable Pest Solutions – 80+ year young Local Pest Solutions Provider that delivers “state of the art” products and services to help provide our Commercial and Residential Customers with Solutions to address their ever-changing Pest Control and Environmental needs.Benefits:Medical, Dental and Vision InsuranceLife Insurance401K – Employer...


  • Indianapolis, IN, United States Community Health Network Full time

    Hours11a-730p, 5days a weekOR9a-730p, 4 days a week with a rotating day offBoth options with 2-3 call shifts a month/plus 1-2 holidays call shifts a yearScheduleFull-time*\*\*Generous Sign-On bonus for certified CST's!\*\***Join Community*Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still...

  • Registered Nurse

    2 days ago


    Indianapolis, IN, United States Community Health Network Full time

    Hiring Bonus Offered! Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer...