Senior Director, Network Access Services

Work. Serve. Thrive.

Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.

Feeding America is the nation's second largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger. Learn more about Feeding Americahere.

The Senior Director, Network Access Services will play a significant role in Feeding America's efforts to provide capacity building services related to conducting service area assessments, building operational response plans, and working with agency partners. This professional with oversee two teams, Access Capacity Services and Partner Network Services, and investments related to supporting food banks to best serve people facing hunger.

Salary Range: $131,000 - 136,000 Based on Experience

Responsibilities:

• Partner with Vice President, Strategic Capacity Development to develop and execute strategy for Network Access Services teams to build network capacity, equitably meeting the need for healthy food, meet service requirement targets, and other resources in members' communities in collaboration with FANO leaders and members.
• Oversee teams to ensure staff maintains strategic focus as well as culture of ongoing service improvement, professional development, and space for risk-taking and innovation. Create an environment in which individuals from diverse backgrounds can bring their full selves to work and one in which each individual's needs, goals and development is a priority.
• Oversee strategy and resources for network members that address both persistent and emerging needs including webinars, convenings, assessments, institutes, forums for best practice sharing, and professional development workshops.
• Work with Strategic Capacity Development leaders to develop and direct efforts of team to provide prioritized services and comprehensive metrics and evaluations to best support network capacity.
• Forge and convene as needed strong partnerships with network leaders, leaders from across the national organization and, as appropriate, leaders from external partner organizations in the design and execution of this plan as it evolves to meet network needs.
• In coordination with VP of Strategic Capacity Development, work across teams to identify emerging needs for capacity services, piloting new programs as appropriate to support network growth.
• Ensure equitable access to strategic capacity services by lowering barriers to receive services and using an EDI analysis when reviewing and launching services.
• Evaluate key trends from services to discern the effectiveness of programs, tools, and ongoing assessments that are provided to food bank members, partnering with Network Engagement and other internal teams to enhance and maintain the standard of services provided by the Network Access Services team.
• Oversee the awarding and stewarding of grants, including implementation and reporting of outcomes (design, implement and oversee assigned grants; make direct funding recommendations, review progress reports, etc.).
• In collaboration with VP of Strategic Capacity Development, establish annual goals, performance metrics, plans, and timelines to ensure execution toward goals and commitments for the Network Access Services team.
• Serve as a subject matter expert as needed on donor-funded initiatives/projects, ensuring that key deliverables, budget, timelines, and action steps are clearly understood and met in order to meet the expectations of the donor(s) and comply with grant agreement terms.
• Ensure services are created and executed in a collaborative, co-creative space between network members and Feeding America staff, benefiting diverse members with access to varying levels of resources, and a seamless member experience across the spectrum of capacity building services.

Required Experience and Qualifications

• 8+ years of experience in managing programming and/or services in the human service sector, broader non-profit sector, healthcare setting, or related field.
• Strong knowledge of programs and interventions that address poverty and/or food insecurity, with subject matter expertise in one or more of the following: community food systems, older adults age 60+; children and families with children; services to people living in rural geographies.
• Excellent analytical, verbal, written and interpersonal communication skills and ability to work collaboratively with all levels of professionals in multiple organizations. Strong data analytics, problem-solving skills, and organizational skills.

Foundational Requirements:

• Mission Focused- Demonstrates a commitment to Feeding America's mission through word and action. Is committed to keep people facing hunger at the center of our work and strives to translate this commitment into action on a daily basis. Willing to advocate for people facing hunger and serve as an ambassador for Feeding America inside and outside of work.
• Embraces Equity, Diversity and Inclusion- Demonstrates a personal commitment to valuing different backgrounds and life experiences through word and action. Takes personal actions to build an inclusive culture that ensures everyone can fully contribute based on their unique talents, skills and perspectives and feels welcomed and valued. Commits to driving equitable solutions to address root cause issues by incorporating an equity framework in their daily work. Committed to continuous personal EDI development.

Required Leadership Competencies:

• Understands our 'Business': Demonstrates in-depth knowledge of how the Feeding America Network and other partners operate in support of our mission and strategy. Uses sound knowledge about Feeding America and not-for-profit human service organizations to help others navigate ways to get things done. Builds relationships with key stakeholders, including functional contacts inside network food banks. Demonstrates a solid understanding of the business levers that can be used to drive different department and organization outcomes.
• Leverages Functional Expertise: Applies extensive functional expertise to diagnose challenges and root causes to complex, organization-wide problems. Provides colleagues with sound functional guidance and influences others to embrace leading practices for the benefit of Feeding America. Prioritizes building employees' functional acumen and helps team stay abreast of leading practices in their field.
• Continuously Improves: Pursues opportunities to identify new ideas, scan for best practices, share learnings, and drive continuous improvement. Analyzes current practices, policies, and procedures to find areas for improvement and apply best practices. Reinforces a data-driven, learning, and innovation-focused mindset across the organization through persistent inquiry for and sharing of external practices. Gives others latitude to test new ideas and learn from the experience.
• Operates with Integrity: Cultivates trust through consistent leadership, ethics, and calm demeanor, even under stress. Anchors actions and decisions in our mission and values. Consistently treats others with fairness, dignity, compassion, and respect. Voices concerns/opinions appropriately and in advance of decisions and, once made, conveys full support of decisions, regardless of original position on the issue. Openly takes responsibility for mistakes, corrects them, and apologizes when appropriate and necessary.
• Manages Risk: Protects Feeding America's reputation and credibility by exercising sound judgment and considering risks in all operational decisions. Advocates the importance and value of organizational processes for mitigating risks. Ensures resources are used in alignment with the organization's priorities and mission. Provides regular, safe opportunities for people to share concerns or observations of potentially questionable practices.