SERVICE DISPATCHER

2 weeks ago

Kalamazoo MI USA, United States New Erie Scientific LLC Full time
Be a part of a global team where what we do matters At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People - We win as a team.

Customer - We deliver customer-centric solutions.

Continuous Learning - We learn and always aim to be better.

Innovation - We innovate every day.

Results - Results matter for all of us.

Job Title: Service Dispatcher

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

* This role manages the logistics and efficiency of our US field service dispatching process, with the continued focus on quality, location, cost, and spare part supply.

* All efforts within this role are focused on our ability to support customers quickly, with cost avoidance. You'll be responsible for more than just coordinating our field team. You'll drive positive experiences by focusing on our top priority: our customers.

* You will also work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. In this service role, you are a crucial piece to delivering on our mission of enabling our customers to make the world healthier, cleaner, and safer.

Location: This role will sit in Kalamazoo, MI and works on a hybrid schedule reporting into the office Tuesdays-Thursdays.

What you will do:

* Dispatch US field work orders and coordinates field activity to ensure efficient, productive use of available manpower.

* Identify critical path decisions, recommendations and influence programs to deliver effective solutions and maximize field service efficiency.

* Monitor daily workloads to ensure on-time performance of assigned work.

* Monitor and provide input on training needs for technicians and third party proficiency.

* Manage ServiceMax reports and dashboards for the dispatching function, as well as ancillary processes like monitoring part order availability to ensure maximum field service efficiency.

* Monitor and make recommendations for part usage, trends, and unnecessary cost due to inefficiencies.

* Collaborate closely with field management to make weekly plans and pivots as necessary.

* Provide feedback to Management, Quality, Planning, and Logistics when applicable.

* Interface closely with sales, service, and management to ensure customer satisfaction is maximized.

* Positively represent Epredia at all times throughout customer locations.

Qualifications & Skills:

* Minimum 2 years of customer service experience, preferably in the healthcare or service industry.

* Bachelor's degree, preferably in business management, technology or equivalent work experience is preferred.

* ServiceMax and SalesForce experience a plus.

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

  • CENTRAL SERVICE DISPATCH

    1 week ago

    Paulsboro, NJ 08066, USA, United States Sunbelt Rentals, Inc. Full time

    Assist Central Service Manager in the following:Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment. Creating and monitor road mechanics schedules. Creating and monitor receipt and m Dispatch, Service Manager, Service, Retail, Automotive, Equipment

  • EMT/EMS DISPATCH

    1 week ago

    Nutley, NJ 07110, USA, United States PrideStaff Full time

    EMT/ EMS Dispatch. Location: Nutley, NJ - Salary: $20 /hr. Schedule: 40 hours/flexible schedule. This ambulance service is looking for compassionate, energetic, and, motivated Dispatchers to join their team! We work with a range of healthcare faci Dispatch, Dispatcher, Driver, Staffing

  • DISPATCHER, EMT

    1 week ago

    Lumberton, NC 28360, USA, United States Southeastern Health Full time

    POSITION SUMMARY:#Primary responsibilities as a dispatcher will be to receive incoming ambulance call reports for the emergency department,# receive request and schedule transports for hospital owned ambulances, receive request and schedule transports for patients being discharged from UNC Health SE requiring ambulance transportation, receive request for...

  • OVER THE ROAD TRUCKING DISPATCHER

    1 week ago

    UNF Dr., Jacksonville, FL 32224, USA, United States Randstad North America, Inc. Full time

    Of the Logistics Coordinator / Dispatcher Include: - Operate within strict freight cost guidelines while meeting the needs of the customer - Sales support during peak season, expand transportation services with current customers, PO processin Dispatcher, Dispatch, Driver, Staffing

  • DISPATCHER, EMT

    1 week ago

    Lumberton, NC 28358, USA, United States UNC Health Southeastern Full time

    POSITION SUMMARY: Primary responsibilities as a dispatcher will be to receive incoming ambulance call reports for the emergency department, receive request and schedule transports for hospital owned ambulances, receive request and schedule transports for patients being discharged from UNC Health SE requiring ambulance transportation, receive request for...

  • EMT DISPATCHER PRN

    4 weeks ago

    Des Moines, IA 50301, USA, United States Trinity Health Corporation Full time

    Employment Type:Part timeShift:Description:GENERAL SUMMARY: The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies. ESSENTIAL FUNCTIONS: - Receives all incoming requests for Mercy One,...

  • EMT DISPATCHER PRN

    1 week ago

    Des Moines, IA 50381, USA, United States Trinity Health Full time

    **Employment Type:**Part time**Shift:****Description:**GENERAL SUMMARY: The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies. ESSENTIAL FUNCTIONS: - Receives all incoming requests for...

  • Class A Driver/Yard Jockey/Forklift Operator

    4 weeks ago

    Kalamazoo, United States Allen Distribution Full time

    Job Type Full-time Description Job Title: Class A Driver/Yard Jockey/Forklift Operator Department: Transportation Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 6AM-6PM, M-F Wage: $22.00-$25.00/Hourly Purpose of Position To safely and efficiently transport trailers from yard to dock and dock to yard. Use of power equipment to...

  • Class A Driver/Yard Jockey/Forklift Operator

    4 days ago

    Kalamazoo, United States Allen Distribution Full time

    Job Type Full-time Description Job Title: Class A Driver/Yard Jockey/Forklift Operator Department: Transportation Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 6AM-6PM, M-F Wage: $22.00-$25.00/Hourly Purpose of Position To safely and efficiently transport trailers from yard to dock and dock to yard. Use of power equipment to...

  • EMT DISPATCHER

    3 days ago

    Pennington, NJ 08534, USA, United States Capital Health Full time

    Work Shift:Day (United States of America)Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital...

  • DISPATCHER - FUEL TRANSPORT

    2 weeks ago

    Cedar Creek, TX 78612, USA, United States Penn Tank Full time

    Penn Tank Lines is looking for a Dispatcher for its terminal in Cedar Creek, TX. This position manages driver planning and load assignments for approximately 30 drivers to ensure efficient utilization of assets, having a direct impact on driver and terminal profitability, customer satisfaction, and operational efficiency.This is a Full-Time position working...

  • DISPATCH FOR TRANSPORTATION

    1 week ago

    Prescott, AZ 86304, USA, United States Prescott Unified School District Full time

    Dispatcher for Transportation10 m onth - 6 hours/day$15.18-16.00/hour + BenefitsAll P.U.S.D. employees must have an IVP fingerprint card.Visit this website for your IVP Application: https://www.azdps.gov/services/public/fingerprint* Make sure you select the electronic option to expedite the process and save you some money* The reason you are applying for an...

  • Service Manager

    3 days ago

    Detroit, MI, 48209, Wayne County, MI, United States Coolsys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • EMT DISPATCHER

    4 weeks ago

    Dedham, MA 02027, USA, United States Hebrew Senior Life Full time

    OverviewHebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work...

  • DELIVERY DISPATCHER

    1 week ago

    West Lebanon, NH 03784, USA, United States Charlie Burnham Energy Service, Inc. Full time

    Salary estimates posted by Indeed do not reflect our current salary ranges.Join Our Team - Find Your Future!At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held...

  • CDL B RESIDENTIAL DRIVER

    4 weeks ago

    Marshall, MI 49068, USA, United States Republic Services, Inc. Full time

    A Driver- CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers. In addition, a Driver CDL (B) is responsible for ensuring his or her vehicle is in complian Residential, CDL, Driver, Resident, Dispatcher, Vehicle

  • CDL DRIVER APPRENTICE

    4 weeks ago

    Frederic, MI 49733, USA, United States Waste Management Full time

    In tandem with a seasoned WM Driver and/or WM Driver Trainer, after receiving their Commercial Driving Permit, the Driver Apprentice will complete the required training to safely operate a commercial motor vehicle providing service to customers in th CDL Driver, Driver, Apprentice, CDL, Dispatch, Manager, Manufacturing

  • CLASS B DRIVER

    6 days ago

    Valley Village, CA 91601, USA, United States Individual Food Service Full time

    Fully understand how to operate and safely drive your assigned vehicle. Ensure contents are properly secured inside of the truck to prevent breakage or damage. Communicate with dispatch as needed. Perform inspections of your vehicle prior to and foll Driver, Class B, Manufacturing

  • STANDBY DRIVER

    1 week ago

    Minneapolis, MN 55420, USA, United States Minnesota Service Cooperatives Full time

    Position Type: Transportation/Bus DriversDate Posted: 6/26/2023Location: Transportation CenterDate Available: 07/01/2023Closing Date: Ongoing for 23-24District: Bloomington Public Schools Position: Standby Driver Hours: 8 hours per day 5 days per week 10 months' Salary: $21.53 + per hour + Standby Driver Stipend ($1.11/ 2022-23) Requirements: Ability to...

  • TRANSPORT DELIVERY DRIVER

    1 week ago

    Somersworth, NH 03878, USA, United States Charlie Burnham Energy Service, Inc. Full time

    Salary estimates posted by Indeed do not reflect our current salary ranges.Join Our Team - Find Your Future!Position Summary:Safely, efficiently, and courteously transports petroleum products to company operations and commercial accounts to assure a high level of customer satisfaction.Essential Functions: Performs a vehicle inspection check of the transport...