PATIENT SERVICE REPRESENTATIVE

1 month ago

Topsham ME USA, United States Central Maine Medical Center Full time
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Topsham Family Medicine office

This is a Full Time, benefits eligible position

This position pays $20 per hour

The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.

Education and Experience:

1) High school diploma or equivalent required

2) Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field

3) Prior medical office experience and knowledge of medical terminology preferred

4) Demonstrated proficiency with data entry/keyboarding preferred

Essential Duties:

* Serves as the champion of the patient experience
* Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

i. Greet people with a smile, friendly eye contact and say hello

ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. Is there anything else I can do for you? iv. Foster an attitude of gratitude.

v. Round with reason and purpose.

* Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
* Maintains private physician office charts.
* Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure.
* Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards. Copy, files and scans insurance cards as indicated by procedure.
* Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
* Schedules tests and procedures. Completes and distributes ancillary service requisitions.
* Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
* Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
* Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages, mail and forms according to practice communication standards.

What It's Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

* Robust Paid Time Off (PTO) program
* Medical plan with enhanced Tier 1 benefits provided within the CMH system.
* Dental plan
* Vision plan
* Health Savings Account (HSA)
* Basic Life insurance at no cost
* Supplemental Life insurance
* Long-term disability insurance
* 401(k) or 403(b) retirement savings plans
* Tuition IO partnership for student loan repayment assistance and tuition assistance
* Family leave program for Parental Leaves
* Comprehensive Wellness Program

Living in Central Maine:

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application

  • Patient Service Representative

    3 weeks ago

    Topsham, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Topsham Family Medicine office!This is a Full Time, benefits eligible positionThis position pays $20 per hour!...

  • Patient Service Representative

    3 weeks ago

    Topsham, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Topsham Family Medicine office! This is a Full Time, benefits eligible position This position pays $20 per...

  • Patient Service Representative

    1 week ago

    Topsham, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Topsham Family Medicine office! This is a Full Time, benefits eligible position This position pays $20 per...

  • Patient Service Representative

    4 days ago

    Topsham, United States Central Maine Medical Center Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Topsham Family Medicine office! This is a Full Time, benefits eligible position This position pays $20 per hour!...

  • Member Service Representative

    2 weeks ago

    Topsham, United States Downeast Credit Union Full time

    1-2 years Member Service experience preferred - A strong knowledge of internet and Microsoft Office - Ability to communicate and cross service CU products - Acquire strong written and verbal communication skills - Team player who is self-motivated, organized, detail oriented/multi-tasker - Kind, caring and passionate in helping others - Actively...

  • Customer Service Representative

    3 weeks ago

    Topsham, United States Tillotek Staffing Solutions Full time

    Job Title: Customer Care Company: Confidential Location: Topsham, Maine Reports to: Plant Manager Position Summary: The Customer Care team member will provide excellent service to our external customers. This role is perfect for someone who likes to keep busy, problem-solve, stay challenged, and think creatively. Responsibilities: Respond to telephone...

  • Customer Service Representative

    1 week ago

    Topsham, United States Tillotek Staffing Solutions Full time

    Job Title: Customer Care Company: Confidential Location: Topsham, Maine Reports to: Plant Manager Position Summary: The Customer Care team member will provide excellent service to our external customers. This role is perfect for someone who likes to keep busy, problem-solve, stay challenged, and think creatively. Responsibilities: Respond to telephone...

  • Patient Care Coordinator

    7 days ago

    Topsham, United States Sonova Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy lifes...

  • Wireless Sales Representative for Verizon Wireless

    7 days ago

    Topsham, United States TRA Wireless, LLC - a Wireless Zone Retailer Full time

    Wireless Sales Representative Do you love to talk about the latest technology? Are you energetic & want to be an expert in the Wireless industry? Wireless Zone, a Verizon Wireless Authorized Retailer, is are seeking dedicated sales professionals with exceptional customer service skills to join our team! If you like the idea of developing relationships with...

  • Patient Care Coordinator

    3 days ago

    Topsham, United States Sonova Full time

    True North Hearing Centers, part of Alpaca Audiology Location: Portland, ME 2401 Congress Street, Portland, ME 04102 Currently pays: $19.00-20.00 an hour + Sales Incentive Program! Hours: Monday-Friday 8:30am-5:00pm What We Offer: * Medical, Dental, Vision Coverage * 401K with a Company Match * FREE hearing aids to all employees and discounts for...

  • Wireless Sales Representative for Verizon Wireless Authorized Retailer

    3 weeks ago

    Topsham, United States TRA Wireless, LLC - a Wireless Zone Retailer Full time

    Wireless Sales RepresentativeDo you love to talk about the latest technology? Are you energetic & want to be an expert in the Wireless industry? Wireless Zone, a Verizon Wireless Authorized Retailer, is are seeking dedicated sales professionals with exceptional customer service skills to join our team! If you like the idea of developing relationships with...

  • Wireless Sales Representative for Verizon Wireless Authorized Retailer

    3 weeks ago

    Topsham, United States TRA Wireless, LLC - a Wireless Zone Retailer Full time

    Job DescriptionJob DescriptionWireless Sales RepresentativeDo you love to talk about the latest technology? Are you energetic & want to be an expert in the Wireless industry? Wireless Zone, a Verizon Wireless Authorized Retailer, is are seeking dedicated sales professionals with exceptional customer service skills to join our team! If you like the idea of...

  • Wireless Sales Representative for Verizon Wireless Authorized Retailer

    1 week ago

    Topsham, United States TRA Wireless, LLC - a Wireless Zone Retailer Full time

    Wireless Sales RepresentativeDo you love to talk about the latest technology? Are you energetic & want to be an expert in the Wireless industry? Wireless Zone, a Verizon Wireless Authorized Retailer, is are seeking dedicated sales professionals with exceptional customer service skills to join our team! If you like the idea of developing relationships with...

  • Patient Care Coordinator

    7 days ago

    Topsham, United States Sonova AG Full time

    True North Hearing Centers, part of Alpaca Audiology Location: Portland, ME 2401 Congress Street, Portland, ME 04102 Currently pays: $19.00-20.00 an hour + Sales Incentive Program! Hours: Monday-Friday 8:30am-5:00pm What We Offer: Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family...

  • Dental office: Dental Assistant

    1 day ago

    Topsham, ME, United States Aspen Dental Careers Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Assistant , you will have the opportunity to...

  • Full-time Family Nurse Practitioner

    3 weeks ago

    Topsham, ME, United States Central Maine Healthcare Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Nurse Practitioner Family Medicine: At Central Maine Healthcare, we are changing the face of healthcare in Maine by providing exceptional quality and accessible care to our patients; closer to their...

  • Family Medicine Physician in Topsham, ME

    3 weeks ago

    Topsham, ME, United States Central Maine Healthcare Full time

    At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. We are currently seeking family medicine physicians with exceptional skills and expertise to join our esteemed team at Topsham Care Center in Topsham, Maine , where we are committed to providing...

  • Occupational Therapist- Home Health

    3 weeks ago

    Topsham, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is currently seeking an experienced Occupational Therapist, OT, for a full time opportunity performing home health visits for our South Burlinton Visits office , located in Williston, VT. This office services adult and geriatric patients on a per visit basis in homes throughout Randolph, Topsham, and Chelsea . As a home care...

  • Occupational Therapist- Home Health

    1 week ago

    Topsham, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is currently seeking an experienced Occupational Therapist, OT, for a full time opportunity performing home health visits for our South Burlinton Visits office , located in Williston, VT. This office services adult and geriatric patients on a per visit basis in homes throughout Randolph, Topsham, and Chelsea . As a home care...

  • Wireless Sales Assistant for Verizon Wireless

    7 days ago

    Topsham, United States TRA Wireless, LLC - a Wireless Zone Retailer Full time

    **Wireless Sales Assistant** Wireless Zone®, A Verizon Wireless Authorized Retailer is the nation's largest wireless retail franchise with over 400 stores and growing. We are looking for a high-energy, reliable individual with outstanding customer service skills to assist our Wireless Sales Representatives when selling and helping our customers with their...