Overnight Residential Mgr

2 weeks ago

Tinley Park IL United States Crisis Center for South Suburbia Full time
Benefits:
  • 403(b)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

 | Job Title:  Residential Manager
|  Program: Emergency Shelter 
 | Schedule:  8pm-8 am Sun-Tues
| Education Required: | H.S Diploma or Equivalent; Valid Driver’s License
| Experience Required: | 3-5 years in Related Experience 1 year Residential Manager Experience Food Sanitation Certification Strong Project Management and personal workflow Proficient in Microsoft Office (Excel, Word, PPT)

SUMMARY:  Coordinate and oversee the day to day operations of the emergency shelter program through oversight and management of client activity.  Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. These services include but are not limited to mediation, chores, meal oversight, group facilitation, personal needs, and rule enforcement. 
     |  
JOB SPECIFIC DUTIES AND RESPONSIBILITIES: 
Safety and Security           
●       Ensure safety and security using the metal detectors and the bug zapper machine 
●       Lead and participate in room inspections regularly. 
●       Clearly communicate and apply shelter rules and related sanctions to shelter clients in a consistent and compassionate manner. 
●       Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere. 
 
Client Services 
●       Complete residential client check-ins as needed. 
●       Provide interventions, support and encouragement to residents to support their service plan goals 
●       Facilitate shelter tour and assign client room, cabinet, locker and hand out linens as needed. 
●       Oversee personal supplies for clients. 
●       Provide collateral assistance with DV Case manager on related functions. 
●       Assist clients with room changes when necessary 
●       Manage childcare agreements and provide childcare assistance as needed. 
●       Facilitate groups for residential clients to increase client’s knowledge and understanding of program components as needed. 
 
Operational and Administrative duties 
●       Complete all paperwork in an accurate and efficient manner in accordance with current paperwork procedures. 
●       Maintain all clients Board with updated and current information including computer lab, dining room, living room and hallways 
●       Manage meal oversight and counts daily. 
●       Manage Residential storage of client’s belongings (label and discarding). 
●       Monitor client’s usage of CCSS property and clean rooms upon check-out. 
●       Oversee daily client chores and monitoring the cleanliness of client areas. 
●       Identify and report to Senior Director of Victim Services any needed shelter repairs. 
●       Provide an accurate, comprehensive shift report on a daily basis. 
●       Provide accurate and professional inter and intra-agency communications. 
●       Collect and maintain accurate service statistics. 
●       Attend and participate in staff meetings. 
●       Attend Residential Services Department Meetings, supervision with the Senior Director of Victim Services and other meetings and trainings as requested by the Senior Director of Victim Services. 
●       Perform other duties as assigned.
 

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