MANAGER, OT ENTERPRISE SERVICES

**82679BR**

**Job Title:**

Manager, OT Enterprise Services - North America

**Department/Function:**

Operations: Manufacturing, Production, Maintenance, Utilities

**Job Description:**

**Manager, Operational Technology (OT) - Enterprise Services, North America (NA)**

This is an exempt level position.

_Ideal work locations for this role include: Decatur, IL; Cedar Rapids or Clinton, IA; or Erlanger, KY. Other large ADM manufacturing locations are open for consideration._

**Position Summary:**

As a key member of the Operational Technology (OT) team, you will be responsible for managing and advancing the standardization and innovation of OT endpoint engineering and support, which is vital to helping ensure safe, reliable, and secure operations for ADM.

You will work closely with OT and Process Automation (PA) engineers; and partner with key business segments, Global Technology (GT), and your global OT peers to ensure the successful delivery of OT solutions to ADM operations for our North America region.

**Job Responsibilities:**

+ Direct, manage and maintain OT endpoint ecosystem globally (thin clients, PCs, scanners, mobile devices, etc.)

+ Coordinate endpoint activities with other OT/PA managers to help prevent plant interruptions

+ Develop approved patch lists for OT Systems Admins group; Drive implementation of patches

+ Develop OT endpoint device and procedure standards to help ensure compliance (configurations, images, hardware, etc.)

+ Develop OT Standards for DCS (Distributed Control System) Software Delivery aligned with Process Automation (PA)

+ Develop and implement OT endpoint strategy

+ Drive application architecture standards through GT approval processes (IT Architecture Committee (ITAC), Cloud vetting, Software vetting etc.)

+ Align with PA and Manufacturing Analytics & Technology (MA&T) on OT Application Design and Support Delivery

+ Manage Application Delivery to endpoints through SCCM

+ Develop Application Delivery strategy for MES applications (Manufacturing Execution Systems)

+ Manage End User Support through global ServiceNow queue for OT and drive ServiceNow platform enhancements.

+ Help drive improvements in OT service management processes and metrics to drive performance and continuous improvement in order to speed execution and enhance customer satisfaction

+ Develop and maintain Knowledge Base (KB) for OT applications, incidents and requests

+ Work with the OT Systems Infrastructure team to design and implement standard Virtual Desktop Infrastructure solution

+ Perform capacity planning and lifecycle management to ensure all End User Equipment, including endpoint hardware, firmware, and software in order to provide seamless service to plants

+ Maintain compliance for endpoint-related OS licensing

+ Drive deployment of endpoint management tooling

+ Follow best practice project methodology guidelines and standards and help drive team adoption.

+ Manage the team of OT Application Support and End User Computing (EUC) Field Engineers within the North America region. Prioritize/Deploy resources in order to meet project deliverables in coordination with other work groups

+ Manage, develop, coach, and motivate direct reports through diversity and inclusion, leadership capabilities, Ability to Execute (A2E) and Performance Excellence (PE)

+ Manage third-party suppliers/contractors (where applicable); Participate in vendor evaluations, recommend and review functional and overall system design, and complete technical planning to improve systems productivity and efficiency

+ Some travel, on call, and monitoring of our ServiceNow OT Queues for service management are expected as part of this position as a member of the Global OT Leadership Team

**Required Skills:**

+ Knowledge of ITSM (IT Service Management) and ITIL (IT Infrastructure Library) processes and practices

+ Ability to think 'outside the box'

+ Demonstrated experience managing the lifecycle, maintenance, and upgrades of endpoint technologies

+ Strong communication skills - communicate at a conceptual level as well as at a hands-on, practical level

+ Highly motivated, self-starter

+ Comfortable working with cross-functional global teams

+ Strong documentation and organizational skills

+ Must have the ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities

+ Demonstrated ability to lead by delivering on commitments and managing by example

+ Demonstrated ability to work effectively in a fast-paced team environment; willingness to learn new skills and take direction from other team members; and ability to organize information and manage time efficiently

**Education Requirements:**

+ Minimum of Associates Degree in a technical area (computer science, engineering, etc.), Bachelor's Degree preferred

**Required Experience:**

+ 7+ years of experience supporting enterprise-level technology operations and services

+ 5+ years of experience managing technical staff, including a 24x7 network infrastructure/operations staff

+ 5+ years of experience in a manufacturing environment

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

AJCIND

REF:82679BR

**City:**

Decatur

**State:**

IL - Illinois

**Ref ID:**

\#LI-BC1

**About ADM::**

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future.

We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And, we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet.

From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow.

Learn more at www.adm.com.

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\#LI-Onsite

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**\#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)

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**Benefits and Perks**

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

+ **Physical wellness** - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).

+ **Financial wellness** - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.

+ **Mental and social wellness** - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

+ Paid time off including paid holidays.

+ Adoption assistance and paid maternity and parental leave.

+ Tuition assistance.

+ Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

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