L2_DESKTOP SUPPORT

2 months ago

NJ United States TATA Consulting Services (USA) Full time
● Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

● Physically fit to walk through large areas.

● Ability to work after hours and weekends if necessary or required by the customer.

● Knowledge using ServiceNow as the ticketing tool.

● Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

● Analyze, resolve, respond to, and document end user inquiries.

● Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.

Troubleshoot operating system issue. connection issues with LAN/WAN